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Responsible AIBeyond ChatGPT: What Does it Take to Create Real CX AI?Beyond ChatGPT: What Does it Take to Create Real CX AI?
Now that generative AI has become a household term thanks to ChatGPT, one thing is clear: The benefits of generative AI for CX are wide ranging and transformative.
But what makes CX AI work – and what sets it apart from other generative AI? What makes it either fail or live up to its potential?
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