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[eBook] Your Intelligent Automation Journey

Over the past ten years, the way we do business has changed irrevocably. Enterprise tasks, processes, and now entire roles are being...

[eBook] The Ultimate Guide to Digital-First Customer Service

Digital transformation for customer service is here, and it is not going away anytime soon. If brands want to stay competitive in...

How to Modernize Digital Customer Self-service

Customers increasingly use self-service as the first point of contact with customer service organizations. Positive self-service experiences lead to more satisfied and...

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INNOVATION SPOTLIGHT

Intelligent automation and society

by Fiona J. McEvoy 15 November 2019 We are now at the beginning of a new human epoch, and the next few decades will be defined by the way automation transforms our day-to-day lives. Nowhere will these changes be felt more acutely than in...

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