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[eBook] Your Intelligent Automation Journey

Over the past ten years, the way we do business has changed irrevocably. Enterprise tasks, processes, and now entire roles are being...

[eBook] The Ultimate Guide to Digital-First Customer Service

Digital transformation for customer service is here, and it is not going away anytime soon. If brands want to stay competitive in...

How to Modernize Digital Customer Self-service

Customers increasingly use self-service as the first point of contact with customer service organizations. Positive self-service experiences lead to more satisfied and...

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INNOVATION SPOTLIGHT

Outsmarting AI for jobs

by Mark Beccue, Tractica 28 October 2019 In my duties as day chairman at the AI Summit Singapore last week, I was struck by a consistent theme repeated by several of the speakers and panelists: concern over how AI would affect jobs. Tractica is...

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