The World's Number One Portal for Artificial Intelligence in Business

Whilst it is accepted that AI will transform certain areas of commerce more than others, AI is undoubtedly set to transform the economy. Here's four trends that will significantly impacts the future of business - and the economy as a whole.

Digitization, automation, and other technological trends could transform the workplace in unpredictable ways - here's how to get training and employment right in the era of AI.

50 percent of queries are being handled either in full or partially by automated workflows. That level of automation might seem shocking, but we strongly believe (and are betting heavily on the fact) that automation is an inevitability for the enterprise when it comes to the future of customer service. So how do you get started preparing your support organization for this future?

This report highlights the importance of getting digital self-service capabilities right and helps customer service leaders understand the technology ecosystem necessary to power great self-service.

Whether you term it as the Fourth Industrial Revolution, or just call it progress, our workplace is changing almost by the day - and so are people.

Though social and attitudinal barriers continue to create a disabling effect, here are five areas where new tech and AI is bringing barriers down.

While it’s advisable for each organisation to agree its own code of AI ethics, it’s useful to have a set of core principles to work from.

Diversity in AI is a culture issue—not a technology issue. We interviewed Payal Jain, Chair of Women in Data and MD at JCURV, to investigate why.

To gain a better understanding of where AI for cybersecurity is today, we sat down with Dave Palmer, Director of Technology at Darktrace.

We’re tired of scrolling, sorting and reviewing. We’re ready for an army of intelligent servants to do our bidding - and to start talking to AI.

Brands are under pressure to take multichannel strategy one step further to introduce omnichannel capabilities. AI can help - here's how.

By using AI and machine learning to gather and analyze vast amounts of behavioral, social and historical data, it is possible for organizations to develop a far deeper, more personal understanding of their customers.

A new report co-authored by PwC and Microsoft, entitled ‘How AI can enable a sustainable future’, argues that AI technologies can enable real change.

It is essential that the corporate world prepares for the inevitable impact of deepfakes, educating employees about this emerging threat, and integrating media authentication tools into their data pipelines.

Companies are supercharging customer engagement tools which simply do not need to be supercharged. Jiaqi Pan, CEO of Landbot.io, explains why dumb bots work

Artificial intelligence (AI) will be used by at least 60% of digital commerce organisations by 2020, according to Gartner, transforming shopping experiences