According to research by Tractica, machine learning applications are expected to bring more than $107 billion in annual enterprise revenue by 2025,...
Over the past ten years, the way we do business has changed irrevocably. Enterprise tasks, processes, and now entire roles are being...
Digital transformation for customer service is here, and it is not going away anytime soon. If brands want to stay competitive in...
Customers increasingly use self-service as the first point of contact with customer service organizations. Positive self-service experiences lead to more satisfied and...
by Jelani Harper 21 January 2020 More often than not, the advanced analytics techniques that are enhancing data-driven processes across the enterprise are spawned from a data scientist’s sandbox. Even users that access cloud-based libraries of machine learning models on demand can credit their...
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