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Driving value with Big Data and Machine Learning

Organizations everywhere are learning to implement machine learning (ML) and other forms of artificial intelligence (AI) to drive value and create efficiencies...

[eBook] Your Intelligent Automation Journey

Over the past ten years, the way we do business has changed irrevocably. Enterprise tasks, processes, and now entire roles are being...

[eBook] The Ultimate Guide to Digital-First Customer Service

Digital transformation for customer service is here, and it is not going away anytime soon. If brands want to stay competitive in...

How to Modernize Digital Customer Self-service

Customers increasingly use self-service as the first point of contact with customer service organizations. Positive self-service experiences lead to more satisfied and...

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INNOVATION SPOTLIGHT

AI 2020: What’s next for financial services

12 December 2019 Financial services have been some of the key areas for adoption of machine learning and AI—arguably, for decades. In the 2010s, however, financial services organizations finally began to use these new technologies to deliver wholesale organizational transformation. With a constantly shifting...

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