Leading companies use AI to deliver exceptional experiences by predicting and responding to the needs of employees and customers. But how?

The AI 360 report explores insights from 500 senior executives, and 4,000 consumers and workers. Key findings include:

• Improved customer experience is the top AI business benefit
• If you can prove your business is AI bias free, consumers are more likely to buy from you
• Workers think AI presents career opportunities, but they want reskilling and most companies aren’t meeting demand

In this eBook, created in partnership between AI Business and innovative software vendor DRYiCE, we look at both emerging trends and specific use cases in deploying AI for business.

We discuss the broader components of a well-functioning digital enterprise, like data management and business flow monitoring, and pay special attention to the financial services sector, which is pioneering many of the more recent AI use cases.

This eBook covers:

• Corporate buy-in for AI and DX projects
• The importance of monitoring
• The future of AI
• The obstacles to implementation
• The likely impact across different industries