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Content posted in February 2021
Will 5G Transform CX? Global Telco Leaders Speak Out
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This new report from Omdia, based on in-depth interviews with seven executives from global communications service providers (CSPs), looks at the impact of 5G on customer engagement strategies.
Leading Global Telco Transforms Customer Engagement
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Read this case study to discover how one telco used Nuance Conversational IVR, Nuance Live Chat, and Nuance Virtual Assistant to adapt its engagement channels to meet rising customer expectations.


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