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Will 5G Transform CX? Global Telco Leaders Speak Out
  • Information Resources
This new report from Omdia, based on in-depth interviews with seven executives from global communications service providers (CSPs), looks at the impact of 5G on customer engagement strategies.
Leading Global Telco Transforms Customer Engagement
  • Information Resources
Read this case study to discover how one telco used Nuance Conversational IVR, Nuance Live Chat, and Nuance Virtual Assistant to adapt its engagement channels to meet rising customer expectations.
AI in the data center: Harnessing the power of FPGAs
  • EBooks
In this eBook, sponsored by processor designer Xilinx, we explore the role of field-programmable gate arrays (FPGAs) in helping meet the growing demand for AI processing in enterprise data centers.
Research Report: Data Distrust
  • AI Exchange
New research commissioned by SnapLogic and conducted by Vanson Bourne uncovers the challenges of data analytics and the mistrust in data this causes.
AI in the electroindustry and medical imaging sectors
  • EBooks
Based on interviews with National Electrical Manufacturers Association (NEMA) members, other Fortune 1000 manufacturers, and AI platform and software vendors, as well as extensive research within the AI and manufacturing community, this white paper provides a comprehensive overview of AI technology.
AI for Finance
  • AI Exchange
AI brings multiple benefits to firms and customers across the financial services industry.
AI 360: hold, fold, or double down? Insights on winning with AI in business
  • Information Resources

Leading companies use AI to deliver exceptional experiences by predicting and responding to the needs of employees and customers. But how?

The AI 360 report explores insights from 500 senior executives, and 4,000 consumers and workers. Key findings include:

  • Improved customer experience is the top AI business benefit
  • If you can prove your business is AI bias free, consumers are more likely to buy from you
  • Workers think AI presents career opportunities, but they want reskilling and most companies aren’t meeting demand
To use these and other insights to make your AI initiatives a success, download the full report.

Government AI Readiness Index 2020
  • AI Exchange

Now in its third iteration, the Government AI Readiness Index ranks the capacity of governments to implement AI in the delivery of their public services.

Global Interconnection Index: Volume 4
  • AI Exchange

Volume 4 of the annual Global Interconnection Index (GXI) reveals that digital leaders continue to harness interconnection—direct and private traffic exchange between key business partners—to drive a competitive advantage.

Overseeing AI: Governing artificial intelligence in banking
  • Information Resources
AI is changing the face of the banking industry. How can banks meet the governance challenges and take advantage of this game-changing technology? To answer this crucial question, the Economist Intelligence Unit (EIU) and Temenos have produced a new report – Overseeing AI: Governing Artificial Intelligence in Banking Key findings in the report include: • 77% of banking leaders believe AI will define winning from losing banks.* • COVID-19 will intensify the use of AI. This makes effective governance more urgent • “Black box” risk and lack of human oversight are key concerns surrounding the use of AI in banking. This makes ethical, fair and well-documented AI-based decisions vital. To create this report, the EIU conducted a global regulatory review of over 25 reports and summarized the main issues raised by regulators on the topic of managing AI risks in banking. These documents were published in the last three years by banking and financial sector supervisory authorities, central banks and supranational institutions, universities and consultancies.
Transformational CX requires wholistic conversational AI
  • Information Resources
This white paper, authored by Omdia in partnership with Interactions, takes an inside look at the current landscape of CX communications, maps out the challenges, and outlines the key elements of a winning plan.
Unlock enterprise document intelligence with AI
  • Information Resources
In this eBook, sponsored by AI-based software company EdgeVerve, we take a look at the following artificial intelligence technologies; Document Digitization,Computer Vision,Natural Language Processing and Intelligent Search, as applied to document management.
Becoming AI driven
  • Information Resources
Customer service centers serve as organizational information hubs, resonating with the voices of the customers. Properly utilized, they can satisfy customers and improve retention; they can also drive revenue by cross-selling and up-selling. To do this, they must manage the volume of interactions efficiently and control average handle time (AHT). Download this whitepaper to learn more.
Cognitive Search & Analytics to Optimize Customer Service
  • Information Resources
Customer service centers serve as organizational information hubs, resonating with the voices of the customers. Properly utilized, they can satisfy customers and improve retention; they can also drive revenue by cross-selling and up-selling. To do this, they must manage the volume of interactions efficiently and control average handle time (AHT). Download this whitepaper to learn more.
Gaining an edge with Operational Intelligence and AI
  • Information Resources

In this eBook, created in partnership between AI Business and innovative software vendor DRYiCE, we look at both emerging trends and specific use cases in deploying AI for business.

We discuss the broader components of a well-functioning digital enterprise, like data management and business flow monitoring, and pay special attention to the financial services sector, which is pioneering many of the more recent AI use cases.

This eBook covers:

  • Corporate buy-in for AI and DX projects
  • The importance of monitoring
  • The future of AI
  • The obstacles to implementation
  • The likely impact across different industries

The Commercialization of the UK Drone Industry
  • AI Exchange
The purpose of this Paper is to provide the UK Drone Industry’s coordinated guidance (represented by the 300+ strong Drone Delivery Group) to the Government’s Air Traffic Management and Unmanned Aircraft Bill.
Top considerations for deploying a production-ready AI/ML environment
  • Information Resources
In a digital world, data offers a competitive advantage. Even so, collecting data is only the starting point — how you use your data is the real differentiator. This report covers the steps required to successfully build a production-ready AI/ML environment process.
AI Barometer Report (UK)
  • AI Exchange
The AI Barometer provides a system-wide view of how AI and data are being used across the UK in five key sectors. It highlights where there are opportunities for greater use and where there are barriers to responsible adoption.
The AI Maturity Framework
  • AI Exchange
The AI Maturity Framework is designed to help leaders understand and prioritize the actions that will have the greatest impact on AI in their unique context.
Global Interconnection Index: Volume 3
  • AI Exchange
No investment in latency reduction tactics can deliver the impact that can be gained by removing the distance between data, applications, clouds, partners and users. As the world continues to digitize, interactions are happening at the edge— close to population centers, where the digital and physical worlds meet, and where businesses come together to exchange information and services.
Omdia: Artificial Intelligence (AI) for medical diagnostics
  • AI Exchange
Omdia researched more than 288 vendors and 363 machines to provide a taxonomy of the ecosystem supporting machine learning with diagnostic applications. Of the 363 machines researched, 28% have regulatory approval (FDA, CE, MFDS, CFDA).
Omdia: Key transformative technologies for 2020 and beyond
  • AI Exchange
What do artificial intelligence, the Internet of Things and autonomous vehicles all have in common? Besides all being transformative technologies that are reshaping the world, these innovations also share another trait: they are all enabled by processors— the necessary devices that serve as the semiconductor brains for billions of electronic systems around the world.
Business reporting in the fourth industrial revolution
  • AI Exchange
Developments in machine learning will transform reporting, oversight, auditing, and monitoring systems. That will improve accessibility, clarity, measurement, and quality, thereby facilitating comparability and enabling the liberation of data currently locked in siloed reports, formats, and platforms.
Accelerating change: From smart city to smart society
  • AI Exchange
The COVID-19 pandemic has revealed some of the shortcomings of major cities in times of crisis. As the world searches for ways to make urban areas more resilient, smart city initiatives offer some of the answers. Partners Oliver Brettle, Nicholas Greenacre, Tim Hickman, Andres Liivak, Daren Orzechowski and Adam Pierson of global law firm White & Case explain.
Artificial Intelligence (AI) for Medical Diagnostics
  • AI Exchange
Omdia researched more than 288 vendors and 363 machines to provide a taxonomy of the ecosystem supporting machine learning with diagnostic applications. Of the 363 machines researched, 28% have regulatory approval (FDA, CE, MFDS, CFDA).
Levelling the AI playing field through low-code applications
  • AI Exchange
As millions of individuals are left isolated amid the current COVID-19 outbreak, never has there been a greater pressure on customer service teams to respond quickly and seamlessly to enquiries on a broad range of issues. AI-enabled systems are increasingly seen as the knight in shining armor when it comes to optimising customer service in these situations, as well as in day-to-day interactions in normal conditions.
ReImagining Retail: Digital Commerce with Conversational AI
  • AI Exchange

The evolution of digital commerce puts increasing pressure on application leaders to keep pace. Not only does digital commerce represent the customer-facing part of many businesses, but it is a key driver of revenue. The range of vendors offering digital commerce platforms and ecosystem capabilities overwhelms many retail and commerce leaders.

Data Science and Machine Learning. With Java?
  • AI Exchange
In this white paper we outline:
  • Common Applications of Data Science
  • Definitions: Machine learning, deep learning, data engineering and data science
  • Why Java for data science workflows, for both production and research.


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