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The car as a platform
  • EBooks
In this eBook, sponsored by translation and localization specialist Lionbridge, we take a deep dive into how digital disruption is having a profound effect on every aspect of the car industry.
How manufacturers build intelligence
  • EBooks
In this eBook, created in partnership with intelligent search specialists Sinequa, we look at how AI-powered search makes your products and operations smarter.
AI in supply chains: Helping businesses respond to change
  • EBooks
In this eBook, created in partnership with supply chain software specialist Blue Yonder, we look at the role of AI in supply chain management and optimization. We discuss popular use cases and feature perspectives from specialists at Microsoft, DHL and Morrisons.
Artificial Intelligence in Retail
  • Information Resources
Complete this quick form and you'll get access to: Top 5 reasons why retail chatbots fail (and how to fix them), and Future Forward: CX strategies and opportunities for retailers.
Artificial Intelligence in Telecommunications
  • Information Resources
Complete this quick form and you'll get access to: The Future of Customer Experience (CX) in a 5G World, and Future Forward: CX strategies and opportunities for telcos.
Knowledge isn't power when you can't find it
  • Information Resources
This Knowledge Management survey report uncovers the challenges, business priorities and success factors of the Knowledge and Information Management within large companies.
How AI will revolutionize video games
  • EBooks
In this eBook, produced in partnership with digital customer service specialist Helpshift, we investigate multiple applications of AI in video games.
Data Science Fails: Building AI You Can Trust
  • Information Resources
Data Science Fails: Building AI You Can Trust outlines eight important lessons that organizations must understand to follow best data science practices and ensure that AI is being implemented successfully.
Will 5G Transform CX? Global Telco Leaders Speak Out
  • Information Resources
This new report from Omdia, based on in-depth interviews with seven executives from global communications service providers (CSPs), looks at the impact of 5G on customer engagement strategies.
Leading Global Telco Transforms Customer Engagement
  • Information Resources
Read this case study to discover how one telco used Nuance Conversational IVR, Nuance Live Chat, and Nuance Virtual Assistant to adapt its engagement channels to meet rising customer expectations.
AI in the data center: Harnessing the power of FPGAs
  • EBooks
In this eBook, sponsored by processor designer Xilinx, we explore the role of field-programmable gate arrays (FPGAs) in helping meet the growing demand for AI processing in enterprise data centers.
Research Report: Data Distrust
  • AI Exchange
New research commissioned by SnapLogic and conducted by Vanson Bourne uncovers the challenges of data analytics and the mistrust in data this causes.
AI in the electroindustry and medical imaging sectors
  • EBooks
Based on interviews with National Electrical Manufacturers Association (NEMA) members, other Fortune 1000 manufacturers, and AI platform and software vendors, as well as extensive research within the AI and manufacturing community, this white paper provides a comprehensive overview of AI technology.
AI for Finance
  • AI Exchange
AI brings multiple benefits to firms and customers across the financial services industry.
AI 360: hold, fold, or double down? Insights on winning with AI in business
  • Information Resources

Leading companies use AI to deliver exceptional experiences by predicting and responding to the needs of employees and customers. But how?

The AI 360 report explores insights from 500 senior executives, and 4,000 consumers and workers. Key findings include:

  • Improved customer experience is the top AI business benefit
  • If you can prove your business is AI bias free, consumers are more likely to buy from you
  • Workers think AI presents career opportunities, but they want reskilling and most companies aren’t meeting demand
To use these and other insights to make your AI initiatives a success, download the full report.

Government AI Readiness Index 2020
  • AI Exchange

Now in its third iteration, the Government AI Readiness Index ranks the capacity of governments to implement AI in the delivery of their public services.

Global Interconnection Index: Volume 4
  • AI Exchange

Volume 4 of the annual Global Interconnection Index (GXI) reveals that digital leaders continue to harness interconnection—direct and private traffic exchange between key business partners—to drive a competitive advantage.

Overseeing AI: Governing artificial intelligence in banking
  • Information Resources
AI is changing the face of the banking industry. How can banks meet the governance challenges and take advantage of this game-changing technology? To answer this crucial question, the Economist Intelligence Unit (EIU) and Temenos have produced a new report – Overseeing AI: Governing Artificial Intelligence in Banking Key findings in the report include: • 77% of banking leaders believe AI will define winning from losing banks.* • COVID-19 will intensify the use of AI. This makes effective governance more urgent • “Black box” risk and lack of human oversight are key concerns surrounding the use of AI in banking. This makes ethical, fair and well-documented AI-based decisions vital. To create this report, the EIU conducted a global regulatory review of over 25 reports and summarized the main issues raised by regulators on the topic of managing AI risks in banking. These documents were published in the last three years by banking and financial sector supervisory authorities, central banks and supranational institutions, universities and consultancies.
Transformational CX requires wholistic conversational AI
  • Information Resources
This white paper, authored by Omdia in partnership with Interactions, takes an inside look at the current landscape of CX communications, maps out the challenges, and outlines the key elements of a winning plan.
Unlock enterprise document intelligence with AI
  • Information Resources
In this eBook, sponsored by AI-based software company EdgeVerve, we take a look at the following artificial intelligence technologies; Document Digitization,Computer Vision,Natural Language Processing and Intelligent Search, as applied to document management.
Becoming AI driven
  • Information Resources
Customer service centers serve as organizational information hubs, resonating with the voices of the customers. Properly utilized, they can satisfy customers and improve retention; they can also drive revenue by cross-selling and up-selling. To do this, they must manage the volume of interactions efficiently and control average handle time (AHT). Download this whitepaper to learn more.
Cognitive Search & Analytics to Optimize Customer Service
  • Information Resources
Customer service centers serve as organizational information hubs, resonating with the voices of the customers. Properly utilized, they can satisfy customers and improve retention; they can also drive revenue by cross-selling and up-selling. To do this, they must manage the volume of interactions efficiently and control average handle time (AHT). Download this whitepaper to learn more.
Gaining an edge with Operational Intelligence and AI
  • Information Resources

In this eBook, created in partnership between AI Business and innovative software vendor DRYiCE, we look at both emerging trends and specific use cases in deploying AI for business.

We discuss the broader components of a well-functioning digital enterprise, like data management and business flow monitoring, and pay special attention to the financial services sector, which is pioneering many of the more recent AI use cases.

This eBook covers:

  • Corporate buy-in for AI and DX projects
  • The importance of monitoring
  • The future of AI
  • The obstacles to implementation
  • The likely impact across different industries

The Commercialization of the UK Drone Industry
  • AI Exchange
The purpose of this Paper is to provide the UK Drone Industry’s coordinated guidance (represented by the 300+ strong Drone Delivery Group) to the Government’s Air Traffic Management and Unmanned Aircraft Bill.
Top considerations for deploying a production-ready AI/ML environment
  • Information Resources
In a digital world, data offers a competitive advantage. Even so, collecting data is only the starting point — how you use your data is the real differentiator. This report covers the steps required to successfully build a production-ready AI/ML environment process.


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