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Telecom

Content tagged with Telecom

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Leading Global Telco Transforms Customer Engagement
  • Information Resources
Read this case study to discover how one telco used Nuance Conversational IVR, Nuance Live Chat, and Nuance Virtual Assistant to adapt its engagement channels to meet rising customer expectations.
Will 5G Transform CX? Global Telco Leaders Speak Out
  • Information Resources
This new report from Omdia, based on in-depth interviews with seven executives from global communications service providers (CSPs), looks at the impact of 5G on customer engagement strategies.
AI Transformation for Telecoms Leaders
  • AI Business Academy
This course will expose Telecommunications Service providers at the organisational level with the AI foundations, AI frameworks, and AI tools to craft their strategies


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