Bhupender Singh, CEO of Intelenet Global Services, highlights how next-generation digital solutions can promote better patient-centric care.

Fast evolving medical technology is helping to revolutionise the way healthcare is being delivered today. Artificial Intelligence (AI) tools are starting to empower health providers to improve the delivery of their services, more promptly diagnosing and ultimately better treating their patients. Technology companies developing these AI solutions are proving a valuable asset to healthcare in their ability to help tackle pressures to manage a lack of resources.

AI is providing a way to streamline processes and direct resources that will drive better front-end patient care. This is growingly essential with the pressure of an ageing population and many more patients suffering from long-term illnesses, resulting in a higher number of patients requiring hospital beds.

With increasing numbers of people who can no longer stay in hospital, due to the needs of new patients requiring urgent care, scheduling home-care nurses becomes an added burden for hospitals and GP surgeries. Intelligent technology can help to reduce the complexities of this task and enable healthcare providers to direct the most appropriate support to each patient’s individual needs wherever they are.

AI continues to play a fundamental role in transforming the future of healthcare in its capability to improve outcomes, utilise medical staff more efficiently, and change the way that we conceptualise the delivery of patient care. While there are challenges to AI in healthcare, its potential uses include advanced analytics smart enough to provide medication alerts and schedule automatic patient appointments. AI is much needed to help manage burdens on healthcare provision and to strike a balance between medical necessity and cost effectiveness.

An Uber-like scheduling tool, Radius™, has been created as a way to create a robust staffing model which allocates nurses to visit patients at their home. This means that the level of care can be tailored to each patient’s specific needs, and in turn, boost patient satisfaction.

Radius™ schedules appointments with nurses based on their proximity to the patient, matches their medical specialities to the patient’s needs, and then schedules the best matched nurse to visit the patient at home. The tool is designed to provide nurses with comprehensive patient information in real-time, using a single interface to provide an excellent quality of care.

In addition to this, utilising a mobile workforce reduces hospital visits. This is highly beneficial to patient convalescence, as health officials say they recover more quickly if they are cared for in their own homes by GPs, district nurses, and carers.

Another of Intelenet Global Services’ AI platforms, iOptify, applies the possibilities of natural language processing and machine learning to automate the coding process which is involved in classifying patient records according to the International Classification of Diseases (ICD) – one of the most complex transactions in healthcare revenue cycle management. The system to code and classify all diagnoses, symptoms and procedures recorded in conjunction with hospital care is paramount to all healthcare practices, yet the coding process is entirely manual and can lead to issues such as limited time for research and inflated costs of operations.

iOptify transforms the process of ICD coding by mapping the physician comments from a consultation against a multi-level medical dictionary. This natural language process enables the tool to extract the accurate code and return a 25 per cent reduction in cost of coding.

Fundamentally, digital healthcare solutions play a key role in transitioning from volume-centric to value-based care, with the Radius™ tool providing a 20 per cent increase in nurse utilisation and saving 70 per cent on resource scheduling costs. Tools like Radius™ and iOptify allow for more patient-centric healthcare and an improved utilisation of medical staff, both of which improve quality of care and heighten patient satisfaction.

By Bhupender Singh, CEO of Intelenet Global Services