Best practices for RPA and intelligent automation as utilization growsBest practices for RPA and intelligent automation as utilization grows

AI fuels intelligent automation for businesses already benefiting from robotic process automation

Enterprises have for years seen the value of robotic process automation (RPA) for increased efficiencies, agility, resiliency and cost savings. Now with AI, they are realizing the benefits of intelligent automation (IA) as well, including plying AI-driven predictive analytics to improve IA and business outcomes,  according to a new Omdia report, “RPA & Intelligent Automation Market Snapshot – 1Q22.”

The pandemic accelerated investments into RPA/IA, as many businesses had to step up their digital efforts and rethink processes around how they interacted with customers, partners and employees, according to Cassandra Mooshian, Omdia senior analyst of RPA and intelligent automation who wrote the report.

For example, digital, omnichannel customer experience (CX) platforms infused with AI, analytics and IA are increasingly critical to the success of an enterprise for retaining employees and customers in a competitive landscape for labor and business, respectively.

A top goal of companies in adopting RPA/IA is improving the customer experience, according to Omdia’s June 2021 Enterprise RPA & Intelligent Automation Study. RPA/IA can also free employees from spending time on mundane tasks and, if upskilled appropriately, allow them to then invest more time in higher-level tasks, generating positive business outcomes.

Here are best practices for enterprises and vendors to consider regarding RPA/IA:

Recommendations for enterprises:

Recommendations for vendors:

For the full Omdia report, click here.