DigitalGenius today announced it has launched its Human+AI™ Customer Service Application on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
DigitalGenius brings a layer of practical artificial intelligence to customer service operations around the world. Its Human+AI™ approach enables companies to easily combine the best of human and machine intelligence to create outstanding customer experiences.
Built on the Salesforce platform to work seamlessly with Salesforce Service Cloud Lightning, DigitalGenius is currently available on the AppExchange.
DigitalGenius is bringing practical applications of deep-learning algorithms to help businesses communicate with and support their customers more efficiently. With DigitalGenius, customer service leaders can unlock the value of historical service logs, improve agent accuracy and efficiency, as well as reinforce their contact center with AI-powered automation.
DigitalGenius is bringing one of the first practical applications of deep-learning to the customer service process.
Comments on the News
- “Unlike chatbots, which made a lot of noise despite significant limitations in the world of customer service, DigitalGenius is pioneering the Human+AI™ approach, which allows the machine to do what it does best, and empowering human agents with more time and resources to create genuine experiences for people, across multiple channels,” said Mikhail Naumov, Chief Strategy Officer at DigitalGenius.
- “Connected, smart customer service is a key foundation for success in today’s modern business,” said Mike Milburn, SVP & GM of Salesforce Service Cloud. “The rapid shift toward text-based communication channels, like mobile messaging and social media, creates an opportunity for businesses to connect with customers in whole new ways. By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future.”
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI™ approach combines the best of human and machine intelligence enabling companies to live up to, and exceed rising consumer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging. For more information, please visit www.digitalgenius.com
About Salesforce AppExchange
Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 3.8 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses. Salesforce, App Cloud, AppExchange and others are among the trademarks of salesforce.com, inc.
At The AI Summit in San Francisco on 28-29 September, CxOs from the world’s leading enterprises will gather to explore the huge opportunity that AI presents the customer service industry and many more industries besides. To find out more, and to join us at the Fort Mason Center in September, visit theaisummit.com.