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Luminoso offers smarts for enterprise search engines

by Max Smolaks
Article Image

by Max Smolaks 12 February 2020

American startup Luminoso has
launched an AI-based product aimed at improving the results of search
engines used by businesses.

Search
Enhancement relies on the company’s proprietary natural language
understanding (NLU) tech to supplement existing search functions,
automatically producing
better results in response
to complex or poorly defined queries.

A more understanding search engine

Luminoso
has been working on machine learning tools for language analysis
since 2010. The company was spun out of a research laboratory at the
MIT and is headquartered in Cambridge, MA.

Anyone who has dealt with search engines embedded into enterprise applications and websites will admit that that they leave a lot to be desired, when compared to user experience delivered by consumer-focused services from Google, or even Microsoft.

Search
Enhancement works by expanding enterprise search engine indexes. Once
configured through an API, it augments keywords into lists of related
topics, and offers suitable responses to searches that contain
misspellings, acronyms, domain-specific terminology, slang, and words
with multiple meanings.

“Search Enhancement not only finds exact terms, but also any other related ways people might express that search term, resulting in the best search results regardless of the domain or industry,” explained Adam Carte, CEO of Luminoso.

The transfer learning-based system can be used to augment any type of search engine, including those used for e-commerce sites, intranet systems, or wikis. For example, Japanese automotive parts giant DENSO used it to create a search system across more than one million maintenance-related documents.

“While
a number of AI-powered search engine offerings claim to provide more
intuitive query results, none offer the ability to make an
organization’s existing search system automatically understand
millions more words and phrases,” Carte said.

“Search
Enhancement works right out of the box, offering organizations across
industries the fastest way to start getting more human-like and
useful results from their existing search engine solutions.”

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