Dr. Nicola J. Millard (BT) presentation at the AI Summit, London (2016)

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Dr. Nicola J. Millard, Group Head of Customer Insight & Futures at BT, joined us at The AI Summit, London (2016) to deliver a presentation to over 400 delegates from a scope of industries, working with or looking to implement artificial intelligence within their business models. Nicola’s grippingly delivered speech is entitled “SuperAgent 2020: How AI + Humans could change the face of customer service”