AI Summit London 2016: Presentation by Dr. Nicola J. Millard (BT)

Dr. Nicola J. Millard, Group Head of Customer Insight & Futures at BT, joined us at The AI Summit, London (2016) to deliver a presentation to over 400 delegates from a scope of industries, working with or looking to implement artificial intelligence within their business models. Nicola’s grippingly delivered speech is entitled “SuperAgent 2020: How AI + Humans could change the face of customer service”