IPsoft Humanizes Artificial Intelligence with the Next Generation of its Cognitive Agent, Amelia
· Memory: Amelia’s declarative memory now consists of episodic memory and semantic memory, exactly the way human memory is organized. In humans, semantic memory activates the frontal and temporal cortexes, while episodic memory activity is mostly concentrated in the hippocampus. Similarly, episodic memory of Amelia gives her cognition of various experiences and events in time in a sequenced autobiographical form. Her semantic memory gives her a structured record of facts, meanings, concepts and knowledge about the client world. The combination of the two allows Amelia to hold a wholly natural conversation that is not restricted to following set flows.
· Contextual comprehension: Concepts and ideas in the human brain are semantically linked, so that thinking about or firing one set of neurons in your head primes other related ones, making them more likely to fire in future. This allows localized querying in the human brain as opposed to typical search based algorithms which traverse the entire data set before trying to compute an answer. Amelia now emulates that capability so that she can quickly and reliably retrieve information across a wider and more complex set of knowledge.
· Emotional responsiveness: Repeatedly, research shows that a better customer experience is directly tied to empathy shown by the agent throughout the interaction. In addition to an EQ quotient, Amelia now has a mood and a personality vector in a 3-dimensional emotional space. This enables her to keep track of every client interaction and allows her to adapt her responses accordingly so that she delivers personal service to every customer.
IPsoft automates IT and business processes for enterprises across a wide range of industries. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in ten countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.