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Marketing & Ecommerce

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Observe.ai raises $54m to aid call center conversations

By Chuck Martin

The startup uses AI to improve human capabilities, rather than replace agents with chabots

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Marketer attitudes towards AI changed by the pandemic

By Chuck Martin

Professionals are worried about being replaced

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SugarCRM acquires Node to boost predictive customer intelligence

By Rachel England

The customer relationship management platform will integrate deep learning models to improve predictive capabilities

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Otter.ai launches real-time event transcription service

By Rachel England

Hoping to improve both engagement and accessibility

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COVID-19 drives AI adoption: Capgemini

By Chuck Martin

Nearly half of customers find AI-enabled interactions to be trustworthy

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Realeyes gets NEC’s backing in ‘emotional AI’ partnership

By Rachel England

Hoping to teach computer systems to understand non-verbal communication

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Google launches Recommendations AI to improve retailers’ shopping personalization

By Rachel England

The tool focuses on the individual customer, rather than a specific item

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Microsoft spins out Chinese AI assistant Xiaoice

By Louis Stone

The company’s youngest employee starts a new venture

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Tuna Scope: Japanese fish processing facilities trial AI-based tuna grader

By Louis Stone

An optimization effort, or a marketing move?

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British startup launches AI-powered PR assistant

By Graham Hope

[God help us all – Ed.]

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CM.com is acquiring Dutch chatbot startup CX Company for $17m

By Chuck Martin

Hoping to create a one-stop-shop for conversational commerce

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Airtel acquires 10% of conversational AI startup Voicezen

By Sebastian Moss

I’m sorry Dave, I can’t let you file that customer complaint

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Practitioner Portal - for AI practitioners

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InterDigital releases AI-based video compression codec tool

9/24/2020

Available on GitHub under Apache 2.0 license

Story

MLOps startup Verta gets $10m in funding, launches first product

9/1/2020

The company plans to commercialize open source ModelDB project, developed by CEO Manasi Vartak

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