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Marketing & Ecommerce

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Vevo launches AI-powered ‘Moods’ to help align ads with music

By Rachel England

Enabling advertisers to choose between ‘fun,’ ‘heartfelt,’ ‘impassioned,’ and ‘empowering’

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Jigsaw says its AI-based comment moderation service now processes 500m requests a day

By Louis Stone

Using machine learning to force trolls to be a little more creative

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Hyundai introduces robot to Korean showrooms

By Graham Hope

DAL-e has been designed with customer service in mind, and tweaked to serve in the pandemic

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Microsoft patents chatbot that pretends to be a celeb, fictional character, or dead friend

By Louis Stone

The dystopia will be monetized

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Infosys launches AI-driven customer engagement platform

By Rachel England

Cortex can predict customer intent, assist new contact center agents and reduce call handling time

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Google Cloud launches AI-powered solutions for retailers

By Rachel England

Sharing some of its proprietary search know-how

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Retina launches AI-based platform to predict high value customers

By Chuck Martin

The software integrates with Shopify and other customer data platforms

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Cisco is buying IMImobile for $721m to boost AI-driven customer service

By Rachel England

The hardware colossus is responding to an industry shift towards cloud computing

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AI Business Podcast 13: Data for science, and the science of data

By AI Business

“The next big thing from the same guys” - Sebastian Moss on AlphaFold

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Snap acquires AI-based voice agent platform Voca.ai

By Rachel England

The social media giant reportedly spent $70 million on the deal

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NICE: Two thirds of contact centers are using some form of AI

By Chuck Martin

Chatbots and IVAs get better at resolving customer issues – but there are plenty of improvements still to be made

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AI-powered study confirms advertising is making us miserable

By Rachel England

Furrowed brows and downturned mouths are an increasingly common side effect of contemporary advertising

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