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Marketing & Ecommerce

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Cover Image raises $54m to aid call center conversations

By Chuck Martin

The startup uses AI to improve human capabilities, rather than replace agents with chabots

Cover Image

Marketer attitudes towards AI changed by the pandemic

By Chuck Martin

Professionals are worried about being replaced

Cover Image

SugarCRM acquires Node to boost predictive customer intelligence

By Rachel England

The customer relationship management platform will integrate deep learning models to improve predictive capabilities

Cover Image launches real-time event transcription service

By Rachel England

Hoping to improve both engagement and accessibility

Cover Image

COVID-19 drives AI adoption: Capgemini

By Chuck Martin

Nearly half of customers find AI-enabled interactions to be trustworthy

Cover Image

Realeyes gets NEC’s backing in ‘emotional AI’ partnership

By Rachel England

Hoping to teach computer systems to understand non-verbal communication

Cover Image

Google launches Recommendations AI to improve retailers’ shopping personalization

By Rachel England

The tool focuses on the individual customer, rather than a specific item

Cover Image

Microsoft spins out Chinese AI assistant Xiaoice

By Louis Stone

The company’s youngest employee starts a new venture

Cover Image

Tuna Scope: Japanese fish processing facilities trial AI-based tuna grader

By Louis Stone

An optimization effort, or a marketing move?

Cover Image

British startup launches AI-powered PR assistant

By Graham Hope

[God help us all – Ed.]

Cover Image is acquiring Dutch chatbot startup CX Company for $17m

By Chuck Martin

Hoping to create a one-stop-shop for conversational commerce

Cover Image

Airtel acquires 10% of conversational AI startup Voicezen

By Sebastian Moss

I’m sorry Dave, I can’t let you file that customer complaint

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InterDigital releases AI-based video compression codec tool


Available on GitHub under Apache 2.0 license


MLOps startup Verta gets $10m in funding, launches first product


The company plans to commercialize open source ModelDB project, developed by CEO Manasi Vartak

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