AI Business is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Marketing & Ecommerce

Latest Content

Cover Image

Snap acquires AI-based voice agent platform Voca.ai

By Rachel England

The social media giant reportedly spent $70 million on the deal

Cover Image

NICE: Two thirds of contact centers are using some form of AI

By Chuck Martin

Chatbots and IVAs get better at resolving customer issues – but there are plenty of improvements still to be made

Cover Image

AI-powered study confirms advertising is making us miserable

By Rachel England

Furrowed brows and downturned mouths are an increasingly common side effect of contemporary advertising

Cover Image

Observe.ai raises $54m to aid call center conversations

By Chuck Martin

The startup uses AI to improve human capabilities, rather than replace agents with chabots

Cover Image

Marketer attitudes towards AI changed by the pandemic

By Chuck Martin

Professionals are worried about being replaced

Cover Image

SugarCRM acquires Node to boost predictive customer intelligence

By Rachel England

The customer relationship management platform will integrate deep learning models to improve predictive capabilities

Cover Image

Otter.ai launches real-time event transcription service

By Rachel England

Hoping to improve both engagement and accessibility

Cover Image

COVID-19 drives AI adoption: Capgemini

By Chuck Martin

Nearly half of customers find AI-enabled interactions to be trustworthy

Cover Image

Realeyes gets NEC’s backing in ‘emotional AI’ partnership

By Rachel England

Hoping to teach computer systems to understand non-verbal communication

Cover Image

Google launches Recommendations AI to improve retailers’ shopping personalization

By Rachel England

The tool focuses on the individual customer, rather than a specific item

Cover Image

Microsoft spins out Chinese AI assistant Xiaoice

By Louis Stone

The company’s youngest employee starts a new venture

Cover Image

Tuna Scope: Japanese fish processing facilities trial AI-based tuna grader

By Louis Stone

An optimization effort, or a marketing move?

More Marketing & Ecommerce content

Practitioner Portal - for AI practitioners

Story

Danish students develop tool to measure the carbon footprint of AI

11/18/2020

One training session with GPT-3 uses the same amount of energy as 126 homes in Denmark do in a year

Story

Open source ML framework Streamlit raises $21m, launches sharing platform

10/15/2020

“It’s like we gave the machine learning community a new superpower,” CEO Adrien Treuille tells AI Business

Practitioner Portal

EBooks

More EBooks

Upcoming Webinars

More Webinars
AI Knowledge Hub

Experts in AI

Partner Perspectives

content from our sponsors

Research Reports

More Research Reports

Infographics

Smart Building AI

Infographics archive

Newsletter Sign Up


Sign Up