Chatbots

Chatbots are computer programs that are designed to simulate conversation with human users, thanks to Natural Language Processing (NLP). They are becoming increasingly popular in customer service, providing 24/7 support and answering questions quickly and accurately. Find all the latest trends and news in chatbot development, including expert thought leadership on the benefits and challenges.

Understanding the advantages of AI chatbots over rule-based chatbots Understanding the advantages of AI chatbots over rule-based chatbots

Understanding the advantages of AI chatbots over rule-based chatbots

Feb 12, 2020

1 Min Read

The antidote to chatbot frustration The antidote to chatbot frustration

Sep 19, 2019

1 Min Read

AI Beyond Borders: Leveraging chatbots to assist refugees AI Beyond Borders: Leveraging chatbots to assist refugees

Sep 3, 2019

1 Min Read

Why Dumb Chatbots Are The Smart Choice Why Dumb Chatbots Are The Smart Choice

Apr 29, 2019

1 Min Read

Building A Chatbot Without Utterances Building A Chatbot Without Utterances

Apr 2, 2019

1 Min Read

Graphic of customers and servers standing next to checkout at store

Bots For Banking: How Smart Chatbots Can Secure Data And Combat Fraud Bots For Banking: How Smart Chatbots Can Secure Data And Combat Fraud

Apr 1, 2019

1 Min Read

4 Ways Chatbots Can Support (Not Replace) Live Agents

4 Ways Chatbots Can Support (Not Replace) Live Agents

How AI Chatbots Can Help Transform The Employee Experience

How AI Chatbots Can Help Transform The Employee Experience

Chatbot UX: 6 Ways to Keep Customers Engaged

Chatbot UX: 6 Ways to Keep Customers Engaged

Photograph of blue suitcase and various blue travel items, including headphones a smart speaker, swimming mask, water bottle

KLM: Chatbots Are The Future Of Customer Support

KLM: Chatbots Are The Future Of Customer Support

A Chatbot Is Just The Beginning

A Chatbot Is Just The Beginning

The Rise Of The Chatbots: Natural Language Processing And The Future Of Customer Support

The Rise Of The Chatbots: Natural Language Processing And The Future Of Customer Support

Facebook Shuts Down AI Negotiating Bot After It Invented Its Own Language

Facebook Shuts Down AI Negotiating Bot After It Invented Its Own Language

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