Getting Work Training And Employment Right In The Age Of AI

Digitization, automation, and other technological trends could transform the workplace in unpredictable ways - here's how to get training and employment right in the era of AI.

Report: Transforming the Digital Customer Service Experience

50 percent of queries are being handled either in full or partially by automated workflows. That level of automation might seem shocking, but we strongly believe (and are betting heavily on the fact) that automation is an inevitability for the enterprise when it comes to the future of customer service. So how do you get started preparing your support organization for this future?

Report: How To Modernize Digital Customer Self-Service

This report highlights the importance of getting digital self-service capabilities right and helps customer service leaders understand the technology ecosystem necessary to power great self-service.

When Machines And People Work In Perfect Harmony

Whether you term it as the Fourth Industrial Revolution, or just call it progress, our workplace is changing almost by the day - and so are people.

5 Barriers AI Is Lowering For The Physically And Developmentally Impaired

Though social and attitudinal barriers continue to create a disabling effect, here are five areas where new tech and AI is bringing barriers down.

Putting Ethics At The Heart Of AI

While it’s advisable for each organisation to agree its own code of AI ethics, it’s useful to have a set of core principles to work from.

AI Bias Isn’t A Data Issue – It’s A Diversity Issue

Diversity in AI is a culture issue—not a technology issue. We interviewed Payal Jain, Chair of Women in Data and MD at JCURV, to investigate why.

Could AI Be The Most Effective Cybersecurity Solution?

To gain a better understanding of where AI for cybersecurity is today, we sat down with Dave Palmer, Director of Technology at Darktrace.

From Tapping To Talking: Three Bumps In The Road

We’re tired of scrolling, sorting and reviewing. We’re ready for an army of intelligent servants to do our bidding - and to start talking to AI.

Addressing The Roadblocks To Omnichannel Communication

Brands are under pressure to take multichannel strategy one step further to introduce omnichannel capabilities. AI can help - here's how.

Customer No. 239485968: How AI Is Forging A Human Connection

By using AI and machine learning to gather and analyze vast amounts of behavioral, social and historical data, it is possible for organizations to develop a far deeper, more personal understanding of their customers.

AI For Sustainability Needs To Happen – Right Now

A new report co-authored by PwC and Microsoft, entitled ‘How AI can enable a sustainable future’, argues that AI technologies can enable real change.

Why Deepfakes Pose An Unprecedented Threat To Businesses

It is essential that the corporate world prepares for the inevitable impact of deepfakes, educating employees about this emerging threat, and integrating media authentication tools into their data pipelines.

Why Dumb Chatbots Are The Smart Choice

Companies are supercharging customer engagement tools which simply do not need to be supercharged. Jiaqi Pan, CEO of, explains why dumb bots work

Personalising Shopping Experiences With AI

Artificial intelligence (AI) will be used by at least 60% of digital commerce organisations by 2020, according to Gartner, transforming shopping experiences

Tips For Avoiding Bias in AI

To avoid bias in AI, it’s best to start by defining the decision you’re asking your model to solve. Figure Eight's VP of Product explores bias in AI.