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[eBook] The Ultimate Guide to Digital-First Customer Service

Digital transformation for customer service is here, and it is not going away anytime soon. If brands want to stay competitive in...

How to Modernize Digital Customer Self-service

Customers increasingly use self-service as the first point of contact with customer service organizations. Positive self-service experiences lead to more satisfied and...

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INNOVATION SPOTLIGHT

What does a successful business AI strategy look like in 2019?

Talking the way crowdsourcing is powering today’s enterprise AI solutions with Appen CEO Mark Brayan by AI Business 20 September 2019 With machine learning increasingly deployed in real-world business settings, we are beginning to see early iterations of AI technologies mature...

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