AI in the Contact Center

A deep dive into the utilisation of AI within the contact center. Bought to you by NICE

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Generative AI: Optimizing Deployment with NVIDIA NIM on AWS

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AI Copilots in Contact Centers: Boosting Efficiency & Enhancing CX

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AI Readiness: Creating a Clear Path to Complete CX

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Beyond ChatGPT: What Does it Take to Create Real CX AI?

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NLP

The Adulting of OpenAI: What’s Going to Be Different

The Adulting of OpenAI: What’s Going to Be Different

It is not yet clear what role OpenAI's chief scientist, the brilliant Ilya Sutskever, will play going forward, among other changes.

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3 Min Read
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NLP
Chinese Court’s Landmark Ruling: AI Images Can be Copyrighted
Chinese Court’s Landmark Ruling: AI Images Can be Copyrighted

Nov 30, 2023

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ML
Is this Game-playing AI a Step Towards AGI?
Is this Game-playing AI a Step Towards AGI?

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NLP
Generative AI: Optimizing Deployment with NVIDIA NIM on AWS
Generative AI: Optimizing Deployment with NVIDIA NIM on AWS

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Responsible AI
AI Copilots in Contact Centers: Boosting Efficiency & Enhancing CX
AI Copilots in Contact Centers: Boosting Efficiency & Enhancing CX

Oct 9, 2024