As you’ll read about in this report, in the past year since Helpshift released their AI and bot capabilities, some of their largest customers are already achieving greater than 50 percent automation within their service organizations.

That means 50 percent of inquiries are being handled either in full or partially by automated workflows. That level of automation might seem shocking, but we strongly believe (and are betting heavily on the fact) that automation is an inevitability for the enterprise when it comes to the future of customer service.

So how do you get started preparing your support organization for this future?

It starts by evaluating where you are today. If you are a customer service professional looking to level up your organization, it’s important to know where your team falls on the spectrum.

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