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Self-Service: Why it has to be better, and how AI takes Self-Service to the next level
Leave frustrating self-service bots behind with AI
September 19, 2024
1 Min Read
Sponsored by Nice
Change the self-service perception from frustration to satisfaction
Self-service has long been synonymous with frustration, largely due to outdated Interactive Voice Response (IVR) systems. These systems, offering limited functionality, often lead to poor customer experiences. Our new whitepaper, How AI Takes Self-Service to the Next Level,” details the shortcomings of current self-service offerings and shows why embracing AI-driven self-service, contact centers can offer superior customer experiences, drive operational efficiencies, and enhance overall business performance.
Discover:
How customers benefit from 24/7, personalized interactions
How agents benefit from cutting-edge AI tools allowing for better performance
How supervisors benefit from leveraging AI to enhance and improve agent interactions
How business leaders benefit from utilizing AI to boost satisfaction and the bottom line
Read the white paper
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