The Impact of AI on Customer Service
In this webinar, panelists from across industries will put the realities of humans and technology in CX into perspective.
October 15, 2024
Date: Nov 14, 2024
Time: 13:00 EST
Duration: 1 Hr
AI has quickly influenced how the customer experience is delivered, from simple automation to freeing service agents to handle more complex inquiries. The technology is not only generating new efficiencies but also new job opportunities in outsourcing. In this webinar, panelists from across industries will put the realities of humans and technology in CX into perspective. They'll cover AI's impact on improving trust and safety, increasing satisfaction and compelling workforce growth. You'll learn how TaskUs helps clients thrive in the changing landscape to drive their businesses forward.
Speakers:
Dr. Paul Dongha, Head of Responsible AI & AI Strategy, NatWest Group
Dr. Paul Dongha is a pioneering figure in the transformational potential of AI and stands at the forefront of integrating AI within Financial Services, championing an approach that harmonizes technological advancement with corporate integrity and the responsible use of AI. With a career spanning over 30 years, Paul has cultivated a reputation for visionary leadership, guiding organisations in seizing AI opportunities, whilst maintaining a steadfast commitment to ethical principles. Paul is the first bank-wide Head of Data & AI Ethics at the UKs largest bank, leading a dedicated team of ethics practitioners, and pioneering Responsible AI in the UK. Paul’s influence extends beyond corporate boardrooms and into the global arena, where he actively participates in international forums, policy discussions and projects aimed at setting global standards for responsible AI. As a deep technologist, Paul has extensive hands-on experience in building service-based, high-performance systems incorporating Big Data. He has research and lectureship experience in computer science and AI stretching back to the early 90's. Paul has a PhD. in Artificial Intelligence, MSc and BSc in Computer Science. Research experience and University lecturer in Computer science, Natural Language processing, Object Oriented, Functional and Logic programming.
Manish Pandya, Senior Vice President, Digital, TaskUs
Manish has 28 years of experience in contact center technology, leading and designing innovative and scalable digital solutions to increase growth, efficiency, and customer satisfaction for businesses and their customers.
Peter Krass, Moderator, AI Business
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