Tag: chatbots

Collaborative Bots Hold Key To AI Adoption In Workplace

by George Muir NEW YORK - In my first piece, I discussed the introduction of the 5th industrial revolution. It’s already begun, and like all...

The Impact Of AI On Human Resources And The Future Workforce

by Valerie D'Orazio NEW YORK - We occasionally hear a lot of “gloom and doom” about artificial intelligence taking away jobs from us humans. But...

4 Ways Chatbots Can Support (Not Replace) Live Agents

By Rawan Abu Shaban Live chat has the potential to become a make-or-break component of your online business. When done right, live chat can be a...

How AI Chatbots Can Help Transform The Employee Experience

by Jagan Jami According to a report by Deloitte, nearly 80 percent of executives rated employee experience very important or important, but only 22 percent...

2019 Trends in Natural Language Processing

By Jelani Harper Aside from machine learning, natural language—in all of its manifestations, including Natural Language Processing (NLP), Natural Language Understanding (NLU), Natural Language Interaction...

An Introduction To Conversational AI

By Tara Wildt When it comes to customer care, the possibilities for applying artificial intelligence to increase efficiency, lower costs and improve the customer experience...

Artificial Intelligence Process Automation for Enterprise Business Communication

By Dynamic AI56 According to Forbes, 85% of business communication is repetitive, time consuming, and costly  - but imperative for enterprise success. In the near...

Chatbot UX: 6 Ways to Keep Customers Engaged

by Rawan Abu Shaban When it comes to automating customer interactions, user experience is everything. By now, we’ve learned that chatbots wield the power to radically bridge...

Reinvent The Customer Experience With Conversational AI

By Andy Peart LONDON, UK - Conversational AI allows you to reignite the customer experience with increased engagement, personalised customer service and improved customer satisfaction. No...

Meet Your New Assistant: Keeping The Customer Happy With AI

by Ingrid Olivier hi.guru™ is a conversational business platform that seamlessly consolidates conversations across different communication channels. It augments the experience between businesses and customers...

KLM: Chatbots Are The Future Of Customer Support

Key takeaways Today, customers expect real-time service - chatbots can make this possible, says KLM, the first airline to implement a Messenger chatbot Working...

The AI Customer Revolution Is Here

Click here for free infographic: 'The AI Customer Revolution Is Here' The hype is over - AI is here, and it's altering the way businesses engage...

The Future of Travel Planning: Meeting Unique Consumer Demands With AI

Key takeaways AI is nothing new in the travel sector, but thanks to disruptive technologies, the global tourism industry is witnessing unprecedented growth and...

A Chatbot Is Just The Beginning

Chatbots are frequently touted as one of the most accessible AI solutions for enterprises looking to augment their customer service functions using new technologies....

The Rise Of The Chatbots: Natural Language Processing And The Future...

Jordi Torras is the CEO & founder of Inbenta. He founded Inbenta in 2005 to help clients improve online relationships with their customers using...

Facebook’s New ParlAI Platform Will Help Create Truly Conversational AI

Facebook's new AI software, ParlAI, will provide developers with the tools to create chatbots capable of having real conversations.

NLP Will Become Critical by 2020

We secured an exclusive interview with Andy Peart, Artificial Solution's CSO, who spoke to us about artificial intelligence and AI assistants.

Data Is The Key To Better AI

With The AI Summit in London drawing ever nearer, we spoke to one of its keynote speakers, AIA's Group Chief Operations Officer, Simeon Preston,...

Spooky or Spectacular? First Digital Ghost Created by AI

You might think that artificial intelligence does not have any connection to Halloween, let alone ghosts. Well, this time you are wrong. Inc, Magazine...

“Humley Platform Enables 60% Accuracy Within Three Weeks of Briefing” Says...

  AI Business recently caught up with Angela Meadows, SVP Client Development at Humley. Humley is a cloud-based platform provider specialising in the rapid deployment of...

Chatbots Bring AI To Ed Tech

Earlier this year, Bill Gates discussed Microsoft’s recent investment in bots and how artificial intelligence can fix education. “So AI tutors, that’s one of the verticals that...

Microsoft Acquires Wand Labs to Boost Chatbots

Last week Microsoft announced that it had acquired messaging app developer Wand Labs to continue its recent acquiring spree. “This acquisition accelerates our vision and...

15 Examples of AI in Marketing

  Recommendations/content curation Predictive analytics allows Netflix to surface and finesse recommendations. This kind of clustering algorithm is continually improving suggestions, allowing users to make...

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