Tag: customer service

Why Dumb Chatbots Are The Smart Choice

Companies are supercharging customer engagement tools which simply do not need to be supercharged. Jiaqi Pan, CEO of Landbot.io, explains why dumb bots work

Five Ways AI Is Changing Customer Service Today

by Omer Khan NEW YORK - Customer service is a massive industry that has...

Tears In Rain: Can Emotion AI Transform Customer Care?

Key takeaways Emotion AI - otherwise known as affective computing - is part of a broader shift in our relationships with technology becoming more...

A Chatbot Is Just The Beginning

Chatbots are frequently touted as one of the most accessible AI solutions for enterprises looking to augment their customer service functions using new technologies....

Airbnb: Machine Learning Promises Ultra-Personalized Travel

Surabhi Gupta is a Director of Engineering at Airbnb. She leads Engineering for the Homes business which includes Growth, Search, Host and Business Travel....

Make Customer Interaction Smarter with Salesforce Einstein

This week AI Business caught up with the Senior Manager of Product Marketing at Salesforce Einstein, James Harrison. In our interview, James explains how...

Could Amazon’s Fashionable AI Design Your Next Outfit?

The use of social networking by retailers and designers to monitor and react to fashion trends is nothing new. Fashion designer Zac Posen notably...

45% of Retailers Plan to Add AI to Enhance Customer Service

Global retailers are not unfamiliar with the concept of artificial intelligence and virtual reality. Amazon has been using machine-learning algorithms to recommend products for...

How is CrowdCare’s Wysdom AI Innovating Telecom Customer Care?

With the AI Summit London fast-approaching, we secured an exclusive interview with Ian Collins, founder and CEO of one of the event's sponsors, CrowdCare.

Racetrack.ai’s Chatbot Gives Human Touch to E-commerce

Customer engagement plays an important part in traditional retail outlets - and a young team at Racetrack.ai have come up with a resolution to bring...

DigitalGenius Launches Human+AI Customer Service Application on Salesforce AppExchange

DigitalGenius today announced it has launched its Human+AI™ Customer Service Application on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and...

Google to Use AI to Boost Customer Service Functions

Google is trying to use its artificial intelligence know-how to tempt businesses onto its cloud by using Google computers to automatically handle irate customer calls. The...

Fujitsu Develop Breakthrough AI for Customer Service Support

Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on artificial intelligence technology, while accurately...

AI + Humans = Future of Customer Service: BT’s Dr Nicola...

AIBusiness recently interviewed one of the leading business figures in Artificial Intelligence, Dr Nicola J. Millard, Group Head of Customer Insight & Futures at BT. Nicola will be...

Pleasure to Make Your AI-Quaintance: x.ai and Volume Global Introduce Amy...

Dennis Mortensen, CEO and founder of x.ai, is on the cusp of revolutionising the way we arrange meetings with his AI Personal Assistant, Amy. Chris...

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