50 percent of queries are being handled either in full or partially by automated workflows. That level of automation might seem shocking, but we strongly believe (and are betting heavily on the fact) that automation is an inevitability for the enterprise when it comes to the future of customer service. So how do you get started preparing your support organization for this future?
This report highlights the importance of getting digital self-service capabilities right and helps customer service leaders understand the technology ecosystem necessary to power great self-service.
SAN FRANCISCO - In the digital era, customer expectations are shifting fast. Companies are facing greater demand than ever before for fast, intuitive service...