Tag: personalization

By AI Business The customer experience has already changed beyond recognition in the last ten years. From the rise of platforms like Airbnb and Uber...

by Grant Coleman Endless queues, stock shortages and unmasked frustration: this is a sight which has been all but erased by online shopping. Gone are...

by Sal Visca Every successful marketing department needs to ask themselves at least two critical questions. Firstly, “what do our customers really want?”; and secondly,...

MOUNTAIN VIEW, CA - Google's longstanding plans to become the world leader in artificial intelligence solidified this week at its annual developer conference, Google...

By Jennifer MacIntosh MONTRÉAL, CANADA - Not all customer communities are created equal. Some customer communities play a key role in your customer experience. From helping...

"AI is completely in a disruptive league of its own - it's the one to rule them all, in the Tolkienian sense. It lets you...

By Abhi Yadav BOSTON, MA - What’s the best way to win over your customers and keep them coming back? Show them that you know...

As organizations in every sector scramble to deploy AI in pragmatic use cases for the first time, big players in the media have been...