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"AI is the next Golden Age" says Phillip Easter of American Airlines
May 4, 2016
Phillip Easter of American Airlines
How do you believe AI will impact business overall and in what ways?
AI is the next Golden Age and will dramatically improve how businesses interact with their customers. AI will power new disruptive companies that will displace those that stay on the sidelines.
What do you think are the main challenges in adopting AI technologies, from machine learning through to image recognition, in business?
Getting our workforce educated on what AI is and how remarkably easy companies like IBM, Microsoft and Google have made it to plug in to existing apps.
You held an internal ‘hackathon’ at American Airlines, at which your challenged your employees to create AI-enabled apps. It sounds like the perfect way to get your employees excited about AI – could you tell us a bit about the kinds of apps that were created on the day?
Many ideas were built on AI and Machine Learning ranging from safety, social, customer service and shopping. Natural language and image recognition were used by many teams.
What are your goals for your AI strategy at American Airlines, both in the short- and long-term?
Short term, it's about educating our employees on AI and to think of new use cases. Long term, we want to disrupt travel by offering products and services that could not have happened without AI and ML.
At The AI Summit, Phillip Easter will be delivering his keynote: Get your employees excited about AI.
The AI Summit is the world’s first event dedicated to Artificial Intelligence for the business world. For more information, and to join us on 5 May at the Four Seasons Hotel, London, visit: theaisummit.com
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Feature image credit: https://brand.aa.com/login/
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