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Transform Customer Service with Connected Customer Conversations and AI

$1.4 trillion is spent globally on customer service every year. But despite the money being spent, brands still struggle to deliver a unified customer experience.

May 29, 2020
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You can fight bed bugs with artificial intelligence
byMax Smolaks
Apr 30, 2020
1 Min Read
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Appian offers free app to help manage the impact of Covid-19
byMax Smolaks
Mar 19, 2020
2 Min Read
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Fiverr employs AI to help create custom logos
byMax Smolaks
Feb 17, 2020
3 Min Read
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Experts in AI: Succeeding in retail
byMax Smolaks
Oct 30, 2019
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Experts in AI: Improving sustainability and profitability in retail
byMax Smolaks
Oct 23, 2019
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The Ultimate Guide to Digital-First Customer Service
Oct 7, 2019
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1 Min Read
byAI Business
A stock photo of a woman pushing a shopping cart in a supermarket
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Retail giant Sainsbury’s deploys AI to find out what its customers really want
Oct 3, 2019
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2 Min Read
byMax Smolaks
Verticals
How to Modernize Digital Customer Self-service
Oct 1, 2019
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1 Min Read
byAI Business
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SDL launches AI-powered content analysis tool
Sep 3, 2019
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2 Min Read
byMax Smolaks
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Twilio opens up voice data for AI applications
Aug 8, 2019
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2 Min Read
byMax Smolaks
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Experts in AI: "What Are We Solving?" - AI In Art
Jun 18, 2019
byCiarán Daly
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Where Data Meets AI - What It Means For Consumer Protection
May 31, 2019
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5 Min Read
byCiarán Daly
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Consumerizing Financial Performance And Analytics With AI
Mar 29, 2019
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4 Min Read
byCiarán Daly
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Business should pay attention to consumer AI market - LG interview
Feb 18, 2019
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4 Min Read
byCiarán Daly
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First AI-powered video-selfie authentication tool launches
Feb 13, 2019
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2 Min Read
byCiarán Daly
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5 AI Technologies That Will Transform The Customer Experience In 2019
Jan 7, 2019
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5 Min Read
byCiarán Daly
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DIGITAL WEBINAR: How retailers are transforming into the intelligent store with the age of insights
Nov 5, 2018
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Digital CX Transformation - From the Frontlines of Retail
Nov 5, 2018
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New AI-Powered Android OS, Pie, Goes Live Today
Aug 6, 2018
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3 Min Read
byCiarán Daly
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Taste, Speed, Ease: Inside The Customer-First Digital Overhaul Of Pizza Hut
May 9, 2018
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6 Min Read
byCiarán Daly
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Nearly 1/3 Of Consumers Intend To Buy Home AI, New PwC Study Finds
Mar 13, 2018
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2 Min Read
byCiarán Daly
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Tears In Rain: Can Emotion AI Transform Customer Care?
Mar 9, 2018
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13 Min Read
byCiarán Daly
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AI Will Power The Next Generation of Customer Community
Feb 27, 2018
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3 Min Read
byCiarán Daly
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The future of travel planning: meeting unique consumer demands with AI
Dec 21, 2017
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7 Min Read
byCiarán Daly
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Could Amazon’s Fashionable AI Design Your Next Outfit?
Sep 1, 2017
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2 Min Read
byCiarán Daly
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Uber Uses AI to Estimate How Much a Customer is Willing to Pay
May 22, 2017
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2 Min Read
byEd Lauder
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The Consumerization of Artificial Intelligence
May 5, 2017
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5 Min Read
byEd Lauder
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Samsung's Bixby is Going to Revolutionise AI Assistants
Mar 20, 2017
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3 Min Read
byEd Lauder
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Disney Planning to Introduce AI Robots into Their Theme Parks
Mar 14, 2017
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2 Min Read
byEd Lauder
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Tinder Could Use AI to Help You Get Matches
Feb 25, 2017
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2 Min Read
byRobert Woolliams
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Artificial Solutions delivers the foundation behind conversational beauty app from Shiseido
Sep 9, 2016
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2 Min Read
byAI Business
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Nielsen's Jean-Pierre Abello: AI could help save consumer advertising
Sep 7, 2016
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4 Min Read
byAI Business

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