Digital CX Transformation - From the Frontlines of Retail

Join our expert panel to guide you through a practical blueprint for digital customer engagement—including real stories from leading retail brands.

November 5, 2018

Date: May 5, 2021

Customer experience has become the number one retail brand differentiator. And it’s no wonder -- customers that rate companies high on customer experience spend 140% more and are more loyal. On the other hand, 1 in 3 customers will leave a brand they love after just one bad experience. This makes personalized digital customer engagement high stakes, yet tricky. It demands deep retail industry expertise, a clear omni-channel strategic vision, and conversational design expertise. Join our expert panel to guide you through a practical blueprint for digital customer engagement—including real stories from leading retail brands. In this session, we’ll explore:

  • Best practices for implementing digital engagement in retail

  • Customer experience trends we see shaping the future of digital engagement

  • Why business value should come before technology – and how this leads to tangible outcomes

  • How AI is transforming the role of the contact center—and how to harness it to boost agent efficiency and satisfaction

  • What a personalized, consistent experience actually looks like, independent of channel —and steps you can take to deliver it

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