A digital transformation strategy is no longer a nice to have, but a necessity. Eighty-five percent of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation, or risk falling behind their competitors.

There is a growing consensus that some of the most impactful use cases for advancing digital transformation are in the customer experience space. Conversational AI is increasingly being used in these types of projects to enable easier communication between businesses and their customers.

In this session you will hear about: