Digital Transformation: Not If, But When

A digital transformation strategy is no longer a nice to have, but a necessity. Eighty-five percent of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation, or risk falling behind their competitors.

November 5, 2018

Date: Oct 21, 2020

A digital transformation strategy is no longer a nice to have, but a necessity. Eighty-five percent of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation, or risk falling behind their competitors.

There is a growing consensus that some of the most impactful use cases for advancing digital transformation are in the customer experience space. Conversational AI is increasingly being used in these types of projects to enable easier communication between businesses and their customers.

In this session you will hear about:

  • Key considerations when choosing the channel to kickstart your digital transformation

  • The benefits of using Conversational AI applications like virtual assistants in CX initiatives

  • The importance of having a cohesive digital strategy that continues to evolve as your business needs change

  • Real-life use case of digital transformation with Conversational AI

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