How to Revolutionize CX for Insurance providers with Conversational AI

Insurers are at the brink of a major transformation as customer preferences have shifted toward higher rates of self-service and digital engagement. Market innovators have raised the bar by implementing fully digital business models that create an efficient and satisfying customer experience.

November 5, 2018

Date: Apr 27, 2021

Insurers are at the brink of a major transformation as customer preferences have shifted toward higher rates of self-service and digital engagement. Market innovators have raised the bar by implementing fully digital business models that create an efficient and satisfying customer experience. Conversational AI solutions, like Intelligent Virtual Assistants (IVA), are being used more and more to support successful digital transformation initiatives around improving CX by offering a cohesive, integrated, and conversational solution that automates seamlessly across the customer journey. Key takeaways Learn how an Intelligent Virtual Assistant (IVA) for Insurance can support efficient self-service by:

  • Supporting an empathetic approach while still enabling efficient self-service

  • Facilitating seamless transitions between channels while carrying context

  • Simplifying the claims process--including FNOL--policy management, payments, and more

  • Identifying and process customer sentiment or emotion at the time of interaction to provide the best possible customer care

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