Unlocking AI’s Value in Infrastructure: A Business Leader’s GuideUnlocking AI’s Value in Infrastructure: A Business Leader’s Guide

AI has emerged as a powerful force to address the challenges facing the infrastructure industry, yet its potential remains largely untapped

Steve Lewis, Partner and head of infrastructure, major programs and construction advisory, EY

December 11, 2024

3 Min Read
Three people standing around plans on a table
Getty Images

The infrastructure sector stands at a critical crossroads. Faced with unprecedented challenges from climate change, labor shortages, and aging assets, the industry must embrace transformative solutions to meet mounting demands. With an estimated $139 trillion needed globally for sustainable infrastructure by 2050, business leaders are seeking innovative approaches to deliver projects faster and more cost-effectively. Artificial intelligence (AI) has emerged as a powerful force to address these challenges, yet its true potential remains largely untapped across the industry.

Current AI adoption in infrastructure tells a story of cautious experimentation. While some forward-thinking organizations are investing boldly — committing up to 10% of revenue to AI initiatives — most maintain conservative investments of 2% or less. This tentative approach has resulted in a landscape of isolated solutions rather than comprehensive transformation. Organizations have found early success with machine learning, computer vision, and natural language processing, particularly in design phases, but these implementations barely scratch the surface of AI's transformative potential.

The traditional infrastructure development approach has long been hampered by its linear nature, creating inefficiencies and barriers across the asset lifecycle. AI technologies offer a solution to this fragmentation by processing vast datasets across interconnected project phases, uncovering hidden patterns to predict potential issues, and optimizing resource allocation. Perhaps most importantly, AI enables unprecedented collaboration across stakeholder groups, breaking down the silos that have historically limited innovation in the sector.

Related:Driving Efficiency Through AI Doesn't Have to Compromise Sustainability

To accelerate AI adoption and capture its full value, business leaders should consider three innovative business models reshaping the industry. The first is an integrated platform model that connects stakeholders through unified data platforms, enabling seamless collaboration and shared insights. This approach has already shown promising results in large-scale infrastructure projects, where early adopters report significant improvements in project coordination and decision-making speed.

The second model focuses on data monetization, transforming the wealth of infrastructure data into tangible business outcomes. Leading organizations are finding new revenue streams by aggregating and analyzing high-quality infrastructure data, while simultaneously improving their operational efficiency through data-driven insights.

Related:The AI Cybersecurity Arms Race

The third model introduces contract incentivization, realigning traditional project structures to encourage AI adoption. Progressive organizations are adjusting tender scoring criteria to prioritize innovation and incorporating specific rewards for achieving strategic AI adoption goals. This approach drives technical advancement and fosters a collaborative ecosystem where insights and resources are shared across projects.

Success in implementing these models requires a fundamental shift in how organizations approach technology adoption. The journey begins with mindset transformation, creating an environment where open collaboration and data sharing become the norm rather than the exception. A comprehensive skills development program must support this cultural shift, ensuring teams are equipped with the expertise needed to leverage AI effectively. Organizations must also develop the right toolset, implementing standardized data collection methods and secure sharing protocols that enable seamless integration of AI solutions.

Business leaders can begin this transformation by first assessing their organization's AI readiness and identifying high-impact pilot projects that can demonstrate value quickly. A clear data strategy and governance framework should underpin these efforts, while strategic partnerships with technology providers can accelerate capability development. Investing in workforce upskilling programs is equally crucial, ensuring teams can work effectively alongside AI technologies.

The infrastructure sector's future depends on embracing this AI-driven transformation. Organizations that move decisively to adopt AI technologies and foster ecosystem collaboration will be best positioned to address the sector's mounting challenges while capturing significant competitive advantages. The time for incremental change has passed — bold, strategic action on AI adoption is now imperative for business leaders who wish to shape the future of infrastructure.

About the Author

Steve Lewis

Partner and head of infrastructure, major programs and construction advisory, EY, EY

Steve Lewis is the Hong Kong Head of infrastructure and capital projects and global infrastructure technology leader at EY. He is a chartered surveyor and has experience working with organizations at a strategic, program and project level in the private and public sectors in the UK, Chinese Mainland, Hong Kong, Middle East and Asia-Pacific. Steve has advised various governments on developing housing solutions through modern construction methods; attracting foreign direct investment (FDI) into the building sector to stimulate growth and meet housing targets; infrastructure digitalization and technology-enabled development and operation; setting up complex projects; and managing all elements of construction, operation, asset management, procurement and contract strategy, risk management, project controls structures, systems and methodologies, and major program organizational design.

He is a chartered surveyor and has experience working with organizations at a strategic, program and project level in the private and public sectors in the UK, Chinese Mainland, Hong Kong, Middle East and Asia-Pacific. Steve has advised various governments on: developing housing solutions through modern construction methods; attracting foreign direct investment (FDI) into the building sector to stimulate growth and meet housing targets; infrastructure digitalization and technology-enabled development and operation; setting up complex projects; and managing all elements of construction, operation, asset management, procurement and contract strategy, risk management, project controls structures, systems and methodologies, and major program organizational design.

Sign Up for the Newsletter
The most up-to-date AI news and insights delivered right to your inbox!

You May Also Like