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Webinar Archives


DIGITAL WEBINAR: Breaking down enterprise data silos without breaking the bank

In this Webinar, we will explore how enterprise data practitioners working in key industries such as banking, finance and retail can take back control of their data by creating a single, logical data layer using data virtualization. Attendees will learn how this important technology can not only address challenges such as data silos but also open up new ways to pursue opportunities such as building a customer 360 view, adopting real-time, continuous analytics, enabling IoT analytics, and delivering truly self-service business insights.

IBM Cloud Pak for Watson AIOps & Instana: Our Best in Class AIOps Solution

Key topics include: IBM Cloud Pak for Watson AIOps and Instana’s inclusion in the Omdia Universe’s AIOps report; Omdia’s evaluation of IBM Cloud Pak for Watson AIOps & Instana’s performance against their key product characteristics; The evolution of AIOps in the market; The significance of IBM’s acquisitions of Instana and Turbonomic.

AI in Financial Services: Achieve Compliance With Less Complexity

Key topics: Everyday compliance use cases in the areas of capital and contracts; Complexities driven by processing massive volumes of unstructured data; and Leveraging Deep learning techniques on a next-generation AI platform.

AI: Making Data Protection Simpler

In this webinar, we focus on how artificial intelligence (AI) – thanks to its language processing and analysis capabilities – enables the identification and anonymization of sensitive information. This includes the protection of PII data such as: proper names, addresses, phone numbers, emails, bank account numbers etc., in compliance with GDPR and similar regulations.

How AI-Powered Supply Chains from Blue Yonder & Microsoft Can Save the World

In this digital symposium, senior executives from Blue Yonder and Microsoft will review new technologies and case studies that demonstrate how machine learning is making supply chains more intelligent, more intuitive, more predictive and more capable of delivering to customers when, how and where they want.

How Telecoms Can Stay Competitive Amid Disruption: Stories from the Front Lines

Join us for this virtual session as we look at the pandemic as a catalyst for change and discuss the role of AI and other key technologies in shaping the landscape in telecommunications and digital transformation—and how to use these trends to stay competitive.

Follow the Protected Health Information (PHI)

More importantly, companies of the Healthcare and Life Sciences (HCLS) ecosystem must come together to support this robust platform that enables digital transformation to achieve these goals via digital core, digital edge, and digital exchange – the three main tenets of digital transformation.

How to Revolutionize CX for Insurance providers with Conversational AI

Insurers are at the brink of a major transformation as customer preferences have shifted toward higher rates of self-service and digital engagement. Market innovators have raised the bar by implementing fully digital business models that create an efficient and satisfying customer experience.

Using AI to Predict Customer Churn in the Telecommunications Industry

In this webinar, Ignacio Vilaplana, Lead Data Scientist at Euskaltel (Virgin Mobile), and Federico Castanedo, Lead Data Scientist at DataRobot, will discuss how to overcome the challenges to effectively apply AI in Telecommunications, reduce churn and increase Customer Lifetime Value (CLV) with AI, and determine which customers are valuable and worth retaining

Reimagined High-Tech Supply Chains for the Post-Pandemic World

During this webinar, leaders from semiconductor manufacturing and software technology industries will discuss real-life applications of artificial intelligence and new technologies that help create digital twins and enable autonomous supply chain planning as we approach the post-pandemic era.

Cutting through the noise - Debunking myths in AI-powered Document Processing

Enterprise documents are a rich source of hidden data and insights. Enterprises are realizing this and are on the look-out to extract and process this valuable information. But as the market is flooded with multiple jargons and claims, it can get difficult for the end consumer to de-clutter through the noise.

So what should enterprises do? What do they need to know before they adopt a document processing solution?

Join our webinar to hear John Kuriakose, Principle Product Architect for Infosys Nia at Infosys and guest speaker from Forrester Research, Vice President and Principal Analyst, Boris Evelson. They will:

  • Demystify the myths around applying AI for document processing
  • Elaborate on some key points enterprises should consider before adopting AI for document processing

DIGITAL SEMINAR | AI-Powered Supply Chain: Data Outside the Four Walls

In today’s complex world, pressures around global supply chains are unprecedented. Labor availability, materials shortages, limited logistics services, and variable demand are forcing supply chain leaders to continually revise their plans. The strength of a supply chain is only as good as its weakest link.

Join this interactive virtual session to learn how industry leaders including Bose are harnessing the power of AI, machine learning, advanced statistics, and new data sources outside the four walls of the enterprise to optimize supply chain demand forecasting to drive business growth. The 90-minute interactive session will include prescriptive insights into:

  • Fine-tuning demand planning with non-traditional data sources
  • Innovating with AI and machine learning across the entire supply chain
  • Integrating institutional business knowledge into advanced analytic solutions
  • Adapting to new ways of working to achieve next-generation forecasting
  • Using demand planning advancements for a digital jumpstart to touchless planning

Amid disruption ushered in by COVID-19, please join us to learn best practices around leveraging non-traditional data to optimize your supply chain in the new normal.

DIGITAL SEMINAR | Decoding AI: Applying what’s practical while planning what’s possible

The rate of AI-related technology adoption and financial investment has been on the rise for several years. Adopters across major sectors like Energy, Financial Services, Healthcare, and Telecommunications say they are realizing competitive advantage and expect AI-powered transformation to happen for both their organization and industry.

But the truth is, we are only at the beginning of understanding its true capabilities. And while it’s clear that AI will play an ever-increasing role within these sectors, creating opportunities for increased productivity, responsiveness and efficiency, firms are still learning to navigate the potential risk around the technologies. Managing key issues around AI governance, trust, and ethics become more of a boardroom issue. Join this intimate roundtable for discussion with your peers to learn how organizations are preparing and managing this disruptive wave of change.

In this informative session we will explore:

  • Which roles, functions, and processes are, or will be, most impacted by automation and AI
  • Best practices for training the workforce who are most affected
  • Critical changes necessary in organizations to support the successful implementation of AI and automated systems

Conversational AI: Where's the cost saving?

As the hype cycle for natural language technologies continue to obscure executives, with premature chatbot launches in the market and the imminent arrival of intelligent products, attention has now shifted to the question of what exactly are the cost savings in my industry from the "next gen chatbot."

In this webinar, we focus on how Conversational AI products will act as a catalyst for a new wave of service transformation by opening unique opportunities and driving incremental value throughout the service business model.

Key topics include:

  • Lessons learned from typical chatbot implementations
  • The rise of the conversational AI and no-code / low-code platforms
  • vBuilding a sustainable service transformation strategy
  • The killer use cases for service teams

Why is successful deployment of AI at the Edge so elusive?

As AI migrates out of the data center to meet the growing demand for real-time AI at the Edge, developers face entirely different AI compute requirements, a broad range of application development challenges & deployment realities, and a more complex heterogeneous infrastructure. AI theory meets the challenges of practical, day-to-day AI applications at the Edge, where technology limitations can force product compromise on developers.

In this webinar, we explore the challenges, gaps and opportunities for AI to be integrated into a diverse range of edge products and applications improving and creating new industrial systems.

Key topics include:

  • The AI deployment spectrum from Enterprise to Edge
  • AI Edge state of market, gaps and opportunities
  • Why the Edge demands a different approach
  • The balancing act of performance/power budget/cost/complexity
  • Making Edge AI practical in widely varying resource situations

Digital Transformation: Not If, But When

A digital transformation strategy is no longer a nice to have, but a necessity. Eighty-five percent of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation, or risk falling behind their competitors.

There is a growing consensus that some of the most impactful use cases for advancing digital transformation are in the customer experience space. Conversational AI is increasingly being used in these types of projects to enable easier communication between businesses and their customers.

In this session you will hear about:

  • Key considerations when choosing the channel to kickstart your digital transformation
  • The benefits of using Conversational AI applications like virtual assistants in CX initiatives
  • The importance of having a cohesive digital strategy that continues to evolve as your business needs change
  • Real-life use case of digital transformation with Conversational AI

DIGITAL SEMINAR: Advance Your Business Operations with Intelligent Automation

Automating business processes practiced in organisations for decades shows that applying AI to automation is what drives agile and streamlined operations, empowering the creation of new, more resilient and adaptable operating models.

Today, forward-looking companies use automation applications, like intelligent workflows and robotic processes, to populate operational data lakes, and AI provides near real-time intelligence with sophisticated visualization and decision-making tools.

This Digital Seminar will explore the leading trends in advancing business operations, with a look at IBM’s Automation Platform, which offers visibility into the performance of the Digital Workforce and RPA bots across the enterprise.

Key takeaways:

  • Best practises of applying Intelligent Automation in business operations;
  • Tools available for Digital Business Automation Management;
  • Learn more from the panel discussion and participate in the Q&A session with experts

Forging the Future of Customer Experience: How Rakuten is unleashing AI in 5G

As the global race to 5G advances, what will be the most impactful aspect on enterprises and how can you prepare?

Smart brands are learning from the 5G transformation to inform their own digital transformation strategies to harness the full power of AI and automation, create hyper-personalized, friction-free experiences, and build stronger customer relationships.

Join us for this live roundtable discussion as we share insights on how to leverage 5G network innovations to create new, better customer experiences. We’ll explore:

  • What’s driving the need for 5G (and not just in the telecoms industry)
  • Why leading brands are putting CX at the heart of their 5G investment strategies
  • How 5G can help you create next-generation customer experiences and strengthen customer loyalty
  • Practical steps you can take to prepare your own organization for the 5G-powered future of customer engagement

Plus, gain real-world insights from Rakuten on how they are investing in Conversational and Engagement AI Services to transform their own network and deliver exceptional CX.

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