A F500 medical technology company leveraged machine learning to bring down the manual incident resolution by over 50%
DRYiCE is a division of HCL Technologies focused on building industry-leading software products for transforming and simplifying IT and business operations by leveraging AI and Cloud.
DRYiCE iAutomate is an intelligent runbook automation product that delivers the power of AI, ML, and NLP through extensive use of proprietary NLP algorithms and knowledge analysis, in conjunction with our industry leading orchestration engines.
It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 1,500 conﬁgurable and reusable runbooks.
This whitepaper contains a case study from a major medical technology company that deployed DRYiCE iAutomate and saw over 50% improvement in resolving customer complaints.