A large Finnish industrial machinery company enhanced its end-user experience with DRYiCE Lucy
DRYiCE is a division of HCL Technologies focused on building industry-leading software products for transforming and simplifying IT and business operations by leveraging AI and Cloud.
DRYiCE Lucy is a Cognitive Virtual Assistant. It mimics human interaction and learns, adapts to user needs through smart conversations by leveraging enterprise-grade Natural Language Processing (NLP) and Machine Learning (ML). Users can use Lucy to find the relevant information available across different enterprise systems.
This whitepaper details the experiences of a Finnish industrial company with over 14,000 employees that deployed DRYiCE Lucy to manage data repositories and interact with customers, resulting in enhanced end-user experience and a more efficient information retrieval cycle.