Workforce Automation Faces Challenges: IoT Evolution Expo

Barbara Steel, managing director of EY, spoke at the opening session of the annual IoT Evolution Expo

Chuck Martin, Editorial Director AI & IoT

February 15, 2023

1 Min Read
Barbara Steel, managing director of EY, speaks at the opening session of the annual IoT Evolution ExpoChuck Martin

Using artificial intelligence for workforce automation is important but getting it right at the outset can be challenging.

That was the main message from Barbara Steel, managing director of EY, speaking at the opening session of the annual IoT Evolution Expo.

“The workforce needs more AI-driven automation,” said Steel, speaking at the Broward County Convention Center here in Fort Lauderdale, Florida.

As to AI benefits in human resources, Steel cited the automation of manual tasks so employees can focus more on value-additive tasks, the ability for future workforce planning, cost savings and greater efficiencies in the recruitment process.

Robotic process automation (RPA) is needed in the context of outdated landscape systems, large transformation projects and citizen expectations, according to Steel, who said RPA is best used to complete manual, repetitive tasks.

However, for the full benefit of RPA systems, Steel said businesses need to get it right by having a clear business case, process assessment and refinement and leadership engagement.

Examples of commercial forms of AI mentioned by Steel included personal assistants, unmanned autonomous vehicles and sales agents with other benefits including scheduling assistants, employee recruitment, customer service, logistics booking and expenses management. 

EY uses RPA internally and partners with technology companies to market it to some clients, said Steele, noting that it is not suitable for all organizations.

“People still have concerns with artificial intelligence,” said Steel.

This article first appeared on IoT World Today. To get the latest IoT content straight to your inbox, subscribe to the newsletter.

About the Author(s)

Chuck Martin

Editorial Director AI & IoT

Chuck Martin, a New York Times Business Bestselling author, futurist and columnist, is Editorial Director at Informa Tech, home of AI Business, IoT World Today and Enter Quantum. Martin has been a leader in emerging digital technologies for more than two decades. He is considered one of the foremost Internet of Things (IoT) experts in the world and his latest book is titled "Digital Transformation 3.0" (The New Business-to-Consumer Connections of The Internet of Things).  He hosts a worldwide podcast titled “The Voices of the Internet of Things with Chuck Martin,” where he converses with top executives from the companies driving the Internet of Things.

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