Chatbots

Chatbots are computer programs that are designed to simulate conversation with human users, thanks to Natural Language Processing (NLP). They are becoming increasingly popular in customer service, providing 24/7 support and answering questions quickly and accurately. Find all the latest trends and news in chatbot development, including expert thought leadership on the benefits and challenges.

A customer servcies agent
Chatbots
Beyond Chatbots: How High-Maturity AI Improves Customer Service OperationsBeyond Chatbots: How High-Maturity AI Improves Customer Service Operations

Organizations that embrace high-maturity AI solutions will be best positioned to thrive in the increasingly competitive landscape

byVasili Triant, Co-CEO, UJET
Jan 14, 2025
1 Min Read
A stock price graph
Finance
Transforming Small Financial Institutions With AITransforming Small Financial Institutions With AI
bySaeid Kian
Jan 13, 2025
1 Min Read
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NLP
Samsung Harman’s AI Will Make Cars More EmpatheticSamsung Harman’s AI Will Make Cars More Empathetic
byGraham Hope
Jan 8, 2025
1 Min Read
A keyboard with a "buy" button
Chatbots
Empathetic AI Orchestrates the Symphony Between Customers and BrandsEmpathetic AI Orchestrates the Symphony Between Customers and Brands
byHarry Hanson-Smith
Jan 7, 2025
1 Min Read
A sales agent at a computer with a telephone headset
Chatbots
Software Will Learn to Work With You in 2025Software Will Learn to Work With You in 2025
byBurley Kawasaki
Dec 24, 2024
1 Min Read
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NLP
AI-Santa Demonstrates New Conversational VideoAI-Santa Demonstrates New Conversational Video
byHeidi Vella
Dec 20, 2024
1 Min Read
Network cables connecting a server
Sponsored Content
Platformization Promises to Unlock Power of AI
Platformization Promises to Unlock Power of AI
Dec 17, 2024
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1 Min Read
An illustration of a woman using a chatbot
Chatbots
What AI in 2025 Holds for Global Brands
What AI in 2025 Holds for Global Bran
Dec 5, 2024
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1 Min Read
byAnurag Aggarwal, Chief revenue officer for enterprise business at GMS
A keyboard with a buy button
Generative AI
Navigating the Holiday Rush With AI
Navigating the Holiday Rush With AI
Nov 28, 2024
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1 Min Read
byDavid Evans, VP of product at GoTo
A man looking sadly at his phone
Chatbots
Most Read: Google AI Chatbot Tells Student to ‘Please Die’; Coca-Cola’s AI-Generated Holiday Ad Falls Flat
Most Read: Google AI Chatbot Tells Student to ‘Please Die’; Coca-Cola’s AI-Generated Holiday Ad Falls Flat
Nov 21, 2024
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1 Min Read
byBerenice Baker, Editor
A man on a sofa looking aghast at his cellphone help in one hand with the other hand to his head
Chatbots
Google AI Chatbot Tells Student to ‘Please Die’
Google AI Chatbot Tells Student to ‘Please Die’
Nov 18, 2024
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1 Min Read
byLiz Hughes, Editor, IoT World Today and AI Business
NLP
The Age of AI: The Revolution Will Be Conversational
The Age of AI: The Revolution Will Be Conversational
Nov 6, 2024
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1 Min Read
byScott Stephenson, Co-founder and CEO, Deepgram, the voice AI company
A cartoon of a woman in front of a screen with a robot popping out
Generative AI
Digital Replicas Will Loosen Work’s Iron Grip on Our Personal Lives
Digital Replicas Will Loosen Work’s Iron Grip on Our Personal Lives
Oct 31, 2024
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1 Min Read
byDan Thomson, Founder of Sensay
People queuing to cast a vote at polling booths with US insignia
Responsible AI
Deepfakes and Bots: The Growing Threat to Election Integrity in 2024
Deepfakes and Bots: The Growing Threat to Election Integrity in 2024
Oct 29, 2024
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1 Min Read
byTerence Kwok, CEO and founder of Humanity Protocol
Generative AI
Apple Launches First Set of AI Features for iPhone, iPad, Mac
Apple Launches First Set of AI Features for iPhone, iPad, Mac
Oct 29, 2024
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1 Min Read
byLiz Hughes, Editor, IoT World Today and AI Business
An illustration of a woman using a chatbot represented by a robot popping out of a computer screen
Chatbots
The Role of Chatbots in Health Care Provision
The Role of Chatbots in Health Care Provision
Oct 28, 2024
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1 Min Read
byJames Stokes, Head of enterprise, U.K. and Nordics at Infobip
Generative AI images floating above a keyboard
Generative AI
How to Use AI to Enable, Not Just Provoke, Change
How to Use AI to Enable, Not Just Provoke, Change
Oct 24, 2024
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1 Min Read
byGhadi Hobeika, Riley Smith
Generative AI
Top Technology Predictions for 2025 and Beyond: Gartner
Top Technology Predictions for 2025 and Beyond: Gartner
Oct 22, 2024
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1 Min Read
byChuck Martin, Editorial Director AI & IoT
Copilot running on a tablet
Microsoft
Microsoft Copilot Now Enables Users to Build Autonomous Agents
Microsoft Copilot Now Enables Users to Build Autonomous Agents
Oct 22, 2024
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1 Min Read
byHeidi Vella, Contributing Writer
A blue lit brain image
Generative AI
Is Copilot the End Of "No One Gets Fired for Buying Microsoft"?
Is Copilot the End Of "No One Gets Fired for Buying Microsoft"?
Oct 17, 2024
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1 Min Read
byNick Long, CTO of Curvestone
A person and a robot separated by a wall having a conversation via computers
ML
Why the Turing Test is Wrong
Why the Turing Test is Wrong
Oct 11, 2024
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1 Min Read
byDor Skuler, co-founder and CEO of Intuition Robotics
Artificial Intelligence Content Generator. A man uses a laptop to interact with AI assistant
NLP
AI Helps Close ‘Trust Gap’ Between Companies, Customers
AI Helps Close ‘Trust Gap’ Between Companies, Customers
Oct 7, 2024
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1 Min Read
byHeidi Vella, Contributing Writer
NLP
‘Future You’ AI Allows You to Meet Your Future Self
‘Future You’ AI Allows You to Meet Your Future Self
Oct 2, 2024
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1 Min Read
byLiz Hughes, Editor, IoT World Today and AI Business
Sam Altman co-founder and CEO of OpenAI speaks during the Italian Tech Week 2024 on Sept. 25.
NLP
OpenAI Raises $6.6B in New Funding; Raises Valuation to $157B
OpenAI Raises $6.6B in New Funding; Raises Valuation to $157B
Oct 2, 2024
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1 Min Read
byLiz Hughes, Editor, IoT World Today and AI Business
A blue lit AI brain on a circuit board
NLP
Combating Generative AI’s Hallucination Problem
Combating Generative AI’s Hallucination Problem
Sep 26, 2024
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1 Min Read
byAndreas Kollegger, lead for generative AI innovation at Neo4j
Quantinuum’s H2 quantum processor, Powered by Honeywell
NLP
Quantum Aims to Interpret Large Language Models
Quantum Aims to Interpret Large Language Models
Sep 23, 2024
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1 Min Read
byBerenice Baker, Editor
A person's hands using a keyboard with the image "ChatGPT" floating above
NLP
ChatGPT Update Claims Reasoning Capabilities; Industry Reacts
ChatGPT Update Claims Reasoning Capabilities; Industry Reacts
Sep 20, 2024
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1 Min Read
byBerenice Baker, Editor
OpenAI CEO Sam Altman
NLP
OpenAI ChatGPT Model Update Offers Advanced Reasoning
OpenAI ChatGPT Model Update Offers Advanced Reasoning
Sep 18, 2024
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1 Min Read
byBerenice Baker, Editor
NLP
Research Reveals How ChatGPT Can Help Self-Driving Cars
Research Reveals How ChatGPT Can Help Self-Driving Cars
Sep 18, 2024
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1 Min Read
byGraham Hope, Contributing Writer
The 11x team after arriving to their new HQ in San Francisco.
Automation
AI Digital Workforce Developer Raises $24M
AI Digital Workforce Developer Raises $24M
Sep 17, 2024
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1 Min Read
byLiz Hughes, Editor, IoT World Today and AI Business
A ChatGPT prompt pop-up visual appearing to come from a laptop
ML
The Art of the Ask: Crafting Effective AI Prompts
The Art of the Ask: Crafting Effective AI Prompts
Sep 11, 2024
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1 Min Read
byEstelle Seren Van Heerden, global automation and AI integration lead, OLIVER Agency
An Apple iPhone, iPad and MacBook side by side.
NLP
Apple Unveils iPhone 16 Built for AI; Apple Intelligence Coming to Product Lineup
Apple Unveils iPhone 16 Built for AI; Apple Intelligence Coming to Product Lineup
Sep 10, 2024
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1 Min Read
byLiz Hughes, Editor, IoT World Today and AI Business
This illustration image created on June 9, 2023, shows a smartphone recording in front of a voice cloning screen in Los Angeles.
NLP
AI Cloning Biggest Threat to Celebrities With Most Recognizable Voices
AI Cloning Biggest Threat to Celebrities With Most Recognizable Voices
Sep 9, 2024
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1 Min Read
byHeidi Vella, Contributing Writer
ChatGPT, Google and Microsoft Office app logos on a phone
Google
Most Read: Google, Microsoft, OpenAI Square Up on Generative AI; Uber, AI Company Team to Develop Self-Driving Cars
Most Read: Google, Microsoft, OpenAI Square Up on Generative AI; Uber, AI Company Team to Develop Self-Driving Cars
Sep 6, 2024
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1 Min Read
byBerenice Baker, Editor
An AI generated image depicting AI image generation
Chatbots
Grok-2 Generates Controversy; Expert Reactions
Grok-2 Generates Controversy; Expert Reactions
Aug 22, 2024
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1 Min Read
byBerenice Baker, Editor

Latest News

Toiletries on a bathroom shelf
Generative AI
IBM, L'Oréal Tap Generative AI for CosmeticsIBM, L'Oréal Tap Generative AI for Cosmetics
byHeidi Vella
Jan 23, 2025
2 Min Read
Screenshot from White House press conference announcing $500 billion Stargate project
Data
$500B Stargate AI Infrastructure Project Launched for Future of Technology$500B Stargate AI Infrastructure Project Launched for Future of Technology
byLiz Hughes
Jan 22, 2025
2 Min Read
Large AGI letters against a grid background
Generative AI
Artificial General Intelligence: EY on the Short-Term FutureArtificial General Intelligence: EY on the Short-Term Future
byBerenice Baker
Jan 22, 2025
5 Min Read
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