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An Introduction To Conversational AI

By Tara Wildt When it comes to customer care, the possibilities for applying artificial intelligence to increase efficiency, lower costs and improve the customer experience seem infinite. The question that…
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Chatbot UX: 6 Ways to Keep Customers Engaged

by Rawan Abu Shaban When it comes to automating customer interactions, user experience is everything. By now, we’ve learned that chatbots wield the power to radically bridge the gap between businesses…
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A Telco Executive’s Guide to AI

By Jonathan Lakin LONDON, UK – Businesses have access to an ocean of data. Every interaction leaves behind a tiny bit of information—each time a customer calls, visits a website,…
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Mature businessman or a scientist with gray hair with a robot.
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Reinvent The Customer Experience With Conversational AI

By Andy Peart LONDON, UK – Conversational AI allows you to reignite the customer experience with increased engagement, personalised customer service and improved customer satisfaction. No more wading through endless menu…
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Anonymous stylish barber with tattoos cutting hair of male client in chair.
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AI Requires Human Talent To Succeed For Clients

By Matthew Coulter LONDON, UK – Cracking real-world problems with AI, whether they’re B2B or B2C challenges, calls for a business-first, human-led approach to AI implementation. By looking at every…
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To Be An AI Contender, Become Like A Start-Up: Inside GoCompare’s Five Years Of Disruption

Key takeaways GoCompare, one of the UK’s largest price comparison sites with tens of millions of customers, has quietly undergone a radical organisational transformation to prepare for the age of AI.…
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Tears In Rain: Can Emotion AI Transform Customer Care? [Long Read]

Key takeaways Emotion AI – otherwise known as affective computing – is part of a broader shift in our relationships with technology becoming more conversational, less one-sided The applications of…
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customer community
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AI Will Power The Next Generation of Customer Community

By Jennifer MacIntosh MONTRÉAL, CANADA – Not all customer communities are created equal. Some customer communities play a key role in your customer experience. From helping customers self-serve in order…
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AI for business
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Business Cannot Stay Still In Age of Automation

Key takeaways AI is unlike any other wave of automation, as it is no longer simply a question of technology but overall business strategy. Companies need to look long and…
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