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KLM: Chatbots Are The Future Of Customer Support

Key takeaways Today, customers expect real-time service – chatbots can make this possible, says KLM, the first airline to implement a Messenger chatbot Working with chatbots cross-platform not only puts…
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AI Is Transforming Sales Forecasting

Key takeaways As it grows smarter, AI-powered sales forecasting software is beginning to outperform – and outpredict – human reps. Solutions from companies like Clari promise to double forecasting accuracy,…
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Ocado CTO: AI Is The One Tech To Rule Them All [VisionAIry Interview]

“AI is completely in a disruptive league of its own – it’s the one to rule them all, in the Tolkienian sense. It lets you accomplish really exciting things with other technologies.”…
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Is Personalization Actually Possible?

CAMBRIDGE, MA – What’s the best way to win over your customers and keep them coming back? Show them that you know them. Consumers can often feel like faceless shoppers in…
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The AI Customer Revolution Is Here [Free Infographic]

Click here for free infographic: ‘The AI Customer Revolution Is Here’ The hype is over – AI is here, and it’s altering the way businesses engage with their customers beyond recognition.…
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5 AI Technologies That Will Transform The Customer Experience In 2018

LONDON, UK – The customer experience has already changed beyond recognition in the last ten years. From the rise of platforms like Airbnb and Uber to the introduction of personalised…
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