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A Telco Executive’s Guide to AI

By Jonathan Lakin LONDON, UK – Businesses have access to an ocean of data. Every interaction leaves behind a tiny bit of information—each time a customer calls, visits a website,…
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Mature businessman or a scientist with gray hair with a robot.
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Reinvent The Customer Experience With Conversational AI

By Andy Peart LONDON, UK – Conversational AI allows you to reignite the customer experience with increased engagement, personalised customer service and improved customer satisfaction. No more wading through endless menu…
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AI Requires Human Talent To Succeed For Clients

By Matthew Coulter LONDON, UK – Cracking real-world problems with AI, whether they’re B2B or B2C challenges, calls for a business-first, human-led approach to AI implementation. By looking at every…
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To Be An AI Contender, Become Like A Start-Up: Inside GoCompare’s Five Years Of Disruption

Key takeaways GoCompare, one of the UK’s largest price comparison sites with tens of millions of customers, has quietly undergone a radical organisational transformation to prepare for the age of AI.…
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Tears In Rain: Can Emotion AI Transform Customer Care? [Long Read]

Key takeaways Emotion AI – otherwise known as affective computing – is part of a broader shift in our relationships with technology becoming more conversational, less one-sided The applications of…
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customer community
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AI Will Power The Next Generation of Customer Community

By Jennifer MacIntosh MONTRÉAL, CANADA – Not all customer communities are created equal. Some customer communities play a key role in your customer experience. From helping customers self-serve in order…
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AI for business
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Business Cannot Stay Still In Age of Automation

Key takeaways AI is unlike any other wave of automation, as it is no longer simply a question of technology but overall business strategy. Companies need to look long and…
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KLM: Chatbots Are The Future Of Customer Support

Key takeaways Today, customers expect real-time service – chatbots can make this possible, says KLM, the first airline to implement a Messenger chatbot Working with chatbots cross-platform not only puts…
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AI Is Transforming Sales Forecasting

Key takeaways As it grows smarter, AI-powered sales forecasting software is beginning to outperform – and outpredict – human reps. Solutions from companies like Clari promise to double forecasting accuracy,…
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