Customer service centers serve as organizational information hubs, resonating with the voices of the customers. Properly utilized, they can satisfy customers and improve retention; they can also drive revenue by cross-selling and up-selling. To do this, they must manage the volume of interactions efficiently and control average handle time (AHT). Download this whitepaper to learn more.
September 14, 2020
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Customer service centers serve as organizational information hubs, resonating with the voices of the customers. Properly utilized, they can satisfy customers and improve retention; they can also drive revenue by cross-selling and up-selling. To do this, they must manage the volume of interactions efficiently and control average handle time (AHT). Download this whitepaper to learn more.
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