Yitong Wang is the head of the Data Science and Business Insights Departments in the Customer Experience Business Group at Alibaba. Ofer Mintz is an associate professor of marketing at the UTS Business School at the University of Technology Sydney. Depin Chen is the director of Applied Algorithms in the Customer Experience Business Group at Alibaba. Kehan Chen is the manager of the Chatbot Algorithm Team in the Customer Experience Business Group at Alibaba.