Experts in AI: Making finance more human

The finance industry is undergoing hundreds of changes every day thanks to the technological revolution. Plenty of noise has been made about challenger banks and fintech startups, but for the old giants of retail banking such as HSBC, innovation using AI has become a major part of the way they do business. Financial serivces will be transformed by personalization, freeing up time to ensure better, faster, and safer transactions – and continuing to deliver a seamless experience to customers.

To find out more about where AI will lead banking and finance in 2019, we caught up with Jeremy Balkin, Head of Innovation at HSBC USA.