JPMorgan Joins Other Companies in Banning ChatGPT

JPMorgan joins Amazon, Verizon and Accenture in banning staff from using the chatbot.

Ben Wodecki, Jr. Editor

February 24, 2023

1 Min Read

At a Glance

  • JPMorgan Chase, Amazon, Verizon and Accenture staff reportedly have been barred from using ChatGPT for work.
  • Companies are concerned sensitive information is being put into the chatbot.
  • JPMorgan ban comes after staff were fined for speaking to clients via WhatsApp.

Financial services giant JPMorgan Chase has reportedly banned its staff from using ChatGPT.

CNN cited sources saying that the decision, which applies to global staff, was due to compliance concerns over using third-party software.

JPMorgan staff were asked not to enter sensitive information into OpenAI’s free-to-use chatbot, a practice Ikea’s global vice president for digital ethics and responsible AI encouraged earlier this month.

The move comes after JPMorgan joined several financial giants in being hit with fines over employees' use of WhatsApp to connect with clients.

But JPMorgan is not the only company to have banned staff from using the viral AI tool; Amazon reportedly also barred team members from inputting confidential customer data into ChatGPT. And both Verizon and Accenture have also taken similar steps.

Other ChatGPT bans include China’s crackdown on internet users accessing the tool via links posted to social media and the International Conference on Machine Learning (ICML)’s barring of papers featuring AI-generated content.

The meteoric rise of OpenAI’s ChatGPT has recently been met with the stark reality of its limitations.

After being integrated into Bing as its new chat function, ChatGPT generated inappropriate responses to user queries during lengthy sessions. And renowned AI experts, including Meta’s Yann LeCun and professor Stuart Russell, have tried to calm the hype.

Related:OpenAI, Bain Strike Deal to Bring ChatGPT to Enterprises

However, ChatGPT is expected to gain further interest, particularly from enterprises. Creator OpenAI is working on developing a paid professional version, ChatGPT Pro, and Bain & Co. has been brought in to help its clients embed the application into their existing products and services.

Read more about:

ChatGPT / Generative AI

About the Author(s)

Ben Wodecki

Jr. Editor

Ben Wodecki is the Jr. Editor of AI Business, covering a wide range of AI content. Ben joined the team in March 2021 as assistant editor and was promoted to Jr. Editor. He has written for The New Statesman, Intellectual Property Magazine, and The Telegraph India, among others. He holds an MSc in Digital Journalism from Middlesex University.

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