Leading companies use AI to deliver exceptional experiences by predicting and responding to the needs of employees and customers. But how?

The AI 360 report explores insights from 500 senior executives, and 4,000 consumers and workers. Key findings include:

• Improved customer experience is the top AI business benefit
• If you can prove your business is AI bias free, consumers are more likely to buy from you
• Workers think AI presents career opportunities, but they want reskilling and most companies aren’t meeting demand